Service Engineer

3 weeks ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

Dubai, United Arab Emirates | Posted on 02/21/2025

Responsibilities
  • Accountable for customer satisfaction through quality of service and precise communication.
  • Accountable for equipment safety and performance.
  • Accountable for selling service repairs.
  • Accountable for resolving customer service quality complaints.
  • Accountable for resolving customers' invoicing complaints related to maintenance operations.
  • Accountable for the end-users, the sites, and the technicians' safety.
  • Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards, and the local regulations.
  • Accountable for the control of the field operations costs and the profit margin.
  • Accountable for service repairs sales.
  • Accountable for managing the third-party inspections visits and follow-up actions.
  • Validates the service contract technical terms with the salesperson.
  • Accountable for supporting the maintenance of any third-party equipment coming into the maintenance base.
  • Responsible for helping the call center agent solve technician call-out assignment conflicts (priorities & trouble shooters fitter schedule).
  • Accountable for solving and closing the open call-outs and reacting in case of stopped equipment and/or safety issues.
  • Accountable for reducing the call-outs in his area.
  • Accountable for the timely completion of the planned maintenance visits.
  • Accountable for the planned maintenance scheduling and optimized routing.
  • Responsible for performing site audits.
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  • Responsible for the control and authorization of overtime.
  • Accountable for the performance of his assigned technicians.
  • Accountable for maintenance technicians' motivation and competence development.
  • Accountable for determining and checking technicians' performance objectives.
  • Accountable for communication with his technicians & conducting the weekly toolbox meeting.
  • Accountable for managing technician annual leave, absences and back-up, and call-out technician scheduling.
  • Accountable for technician timesheet validation prior to payroll.
  • Accountable for equipment assignment to technician and technician workload balancing.
  • Responsible for defining the technician capacity need and for the technician hiring and selection process.
  • Accountable for defining, authorizing replacement, managing technician's tools, vans, phone, and instruments.
Requirements
  • Bachelor's Degree in Engineering.
  • 5-12 years experience in the same field.
  • Engineering standards and codes of practice.
  • Contract and commercial knowledge.
  • Team leadership.
  • Procurement and selling skills.
  • Ability to plan, organize, lead, and monitor team efforts to their successful completion.
  • Excellent in English Language, Arabic would be an advantage.
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