Arabic Receptionist

1 week ago

Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

  1. Greet and welcome guests, visitors, and suppliers; answer telephone calls providing a warm, timely welcome in line with our brand standards.
  2. Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
  3. Ensure payments are made according to cash handling procedures and process accurately and efficiently all reservations and cancellations.
  4. Identify corporate leads and build long-term relationships.
  5. Drive online name mentions and promote customer feedback.
  6. Understand online guest feedback and explore options for improvement.
  7. Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area.
  8. Maintain appropriate stock of supplies and reception stationeries.
  9. Effectively communicate with all departments on all guest requests and complaints for smooth service delivery.
  10. Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

  1. Customer-oriented approach.
  2. Excellent communication skills.
  3. Strong attention to detail.
  4. Flexible, agile, and able to work under pressure.
  5. Ability to work both independently and in a team.
  6. Proactive and excellent organizational skills.
  7. Ability to provide exceptional customer service to our guests.

You must have/be:

  1. A minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
  2. Knowledge of Opera (PMS).
  3. Arabic language speaking, writing, and reading skills.

Benefits:
We offer a competitive salary package, accommodation, transportation, and medical insurance which includes dental coverage, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, then we will support you to do this.
At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.
We want Premier Inn to be a place where people's skills and careers grow as fast as we do, where everyone has the opportunities to develop and achieve their dreams. We emphasize a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team

Physical Requirements:
Ability to work under pressure, customer service orientation, ability to work independently and within a team, flexibility and adaptability, attention to detail, excellent communication skills in English (verbal and written), hygiene and safety knowledge.

Education:
Degree/Diploma.

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