Telecommunication Agent

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time
Job Responsibilities
  • Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job-related incidents in the Officer Log.
  • Report broadband and telephone equipment defects to the relevant vendors.
  • Attend to complaints and enquiries referred to by Communications Assistant.
  • Highlight important events, special instructions, and information to the team.
  • Handle follow-ups passed over from the previous shift.
  • Handle and deliver the Hotel's general emails to the relevant departments promptly for follow-up.
  • Monitor the status of jobs in the Guest Request Management system and highlight any service delays to the respective departments for follow-up.
  • Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system.
  • Ensure broadband charges tally with the Hotel PMS postings.
  • Conduct and attend training, daily briefings, and monthly departmental meetings when necessary.
  • Maintain good housekeeping standards and adhere to all safety and loss control procedures.
  • Monitor the functionality of in-house TV channels, pipe-in music system, and other equipment and systems and report any defects to the Engineering Dept.
  • Keep an accurate record of the inventory, rental equipment, and stock.
  • Tabulate daily and monthly traffic analysis reports.

Qualifications

  • At least 1 year of experience in the Hospitality/Service Industry preferred.
  • Good spoken and written English/Russian.
  • Able to read and speak Arabic/Russian.
  • Computer knowledge, i.e., well versed with Windows, Internet Explorer, and Word, either POS or PMS system.
  • Excellent management, planning, decision-making, interpersonal, communication, and counseling skills.
  • Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management, and Property Management System.
  • Minimum 'O' level education with 5 credits or Diploma.
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