Portfolio Manager
1 week ago
Company: Marsh
Description: Portfolio Manager
Location: Dubai, UAE
Reporting to: UAE Operations Leader
What can you expect?
We are seeking an experienced Portfolio Manager to lead and inspire a dynamic team while driving client retention, process efficiency, and operational excellence. As a Portfolio Manager, you will collaborate with senior stakeholders, innovate within a fast-paced environment, and play a pivotal role in achieving business objectives.
What's in it for you?
- Leadership Opportunity: Lead a team of 21 talented professionals and manage complex portfolios.
- Stakeholder Engagement: Collaborate with key leaders across various segments (RM, Corporate, Multinational, Trade Credit) to enhance client servicing strategies.
- Innovation-Driven Culture: Be part of a team that values change management, agility, and continuous learning.
- Professional Growth: Gain exposure to cross-functional operations, strategic planning, and the latest client management frameworks.
- Impact: Contribute directly to client retention, revenue growth, and operational success.
We will count on you to:
Team Leadership:
- Manage a team of 21 direct reports, including coaching, performance management, and career development.
- Oversee resource planning, monitor workflows, and ensure achievement of SLAs.
- Drive team productivity and accountability through mentoring and feedback.
Client Servicing:
- Oversee retention strategies and ensure seamless service delivery for key accounts in Property & Casualty.
- Manage escalations, resolve complex client issues, and ensure a superior client experience.
Stakeholder Management:
- Serve as the key point of contact for high-level stakeholders across multiple business segments.
- Present monthly reports to stakeholders, outlining team performance, key wins, and areas for improvement.
Process and Performance Optimization:
- Identify and implement process improvements to drive efficiency and innovation.
- Utilize advanced critical thinking and change management skills to navigate a dynamic business landscape.
What you need to have:
- Proven experience in advanced client servicing with a focus on results.
- Experience: Extensive background (8-12 years) in the insurance sector and client service is a must.
- Strong critical thinking and decision-making skills.
- Expertise in change management and fostering a culture of agility and innovation.
- Outstanding communication and influencing abilities.
- Advanced leadership skills with a history of successfully managing and developing high-performing teams.
What makes you stand out:
- Education: Bachelor's or Postgraduate Degree in a relevant field.
- Demonstrated success in managing large teams and handling complex portfolios.
- In-depth knowledge of insurance broking dynamics and market trends.
- Ability to adapt, learn quickly, and bring innovative solutions to a fast-paced environment.
Ready to make an impact?
If you are a motivated leader who thrives in a collaborative and dynamic environment, we encourage you to apply and join us in shaping the future of operations excellence
To apply: Submit your resume in English.
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