PMO Manager

The PMO Manager is responsible for the overall IT Project Portfolio Governance process as well as the project management framework and project execution for all IT projects. In addition to the ownership of the PMO program and continuous improvements for this area, this role also performs the critical project management responsibilities on key IT initiatives. This role oversees the IT project manager and project coordinator roles for the organization.

The PMO Manager leads the intake process for project requests, works with project sponsors, business stakeholders, and IT managers to ensure that business cases and project charters are appropriately documented and meet project standards and practices within PMI. The PMO Manager leads the IT Portfolio Governance process including planning and facilitating the monthly IT Governance approval meeting. This role leverages the project management framework to execute IT projects through the project lifecycle to deliver business value. Additionally, this role defines and executes on the continuous improvement roadmap for the PMO capabilities for the organization. The responsibilities of the PMO Manager include managing the day-to-day activities in the PMO, providing guidance on PMO policies and processes, overseeing project management staff, project governance, and collaborating with other project managers to develop projects and programs.

The PMO Manager should demonstrate strong leadership and communication skills. Ultimately, a top-notch PMO Manager should be well organized and able to work under pressure.

• Accountable for the IT Portfolio processes including IT planning, portfolio governance, project methodology framework, and resource capacity management.
• Ensure project management standards are executed across the IT project portfolio.
• Drive improvements into the PMO program and ensure industry best practices are leveraged.
• Perform team member supervision including performance management, career growth, and development.
• Create and maintain staffing plans. Ensure the team is properly trained and staffed to handle the projected workload.
• Analyze project proposals to determine time frame, funding limitations, and appropriate process for accomplishing projects.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
• Implement project communications, including project steering committee meetings and status reports.
• Manage project risks and issues and implement mitigation plans.
• Ensure that project goals are accomplished and aligned with business objectives.
• Direct and coordinate activities of project personnel to ensure project delivers on schedule and within budget.
• Collaborate with other department leaders to define, prioritize, and develop projects.
• Plan project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Analyze financial data, including project budgets, risks, and resource allocation.
• Provide financial reports and budget outlines to Executives.
• Oversee the development of the project and ensure that team members are carrying out their tasks efficiently while upholding the company's standards.
• Draft new and improve existing project management office policies and processes.
• Continuously evaluate projects to ensure they meet company standards, adhere to budgets, and meet deadlines.
• Accurately document the project's creation, development, and execution as well as document the project's scope, budget, and justification.

• A Bachelor's degree in Business, Administration, or a related field.
• A minimum of 8+ years' experience performing in a project management role on complex projects.
• Experience in Business Analysis discipline.
• Experience with Lean concepts and applying them in a technology environment.
• Experience managing an IT Portfolio or Project Management Office.
• Experience in a supervisory or management position.
• Experience managing external partner relationships and contract staff.
• Excellent leadership, interpersonal, and organizational skills.
• Excellent written and oral communication skills, including the ability to speak and write about technical issues for both technical and non-technical audiences.
• Demonstrated ability to set and meet goals, assess resource needs, develop schedules, monitor and communicate status, and develop processes and procedures.
• Ability to take ambiguity and clarify for self and others.
• A Project Management Professional (PMP) Certification may be advantageous.
• A minimum of five years' experience in a supervisory position may be advantageous.
• Strong leadership skills.
• Strong attention to detail and technicalities.
• Excellent organizational and technical skills.
• Good interpersonal and multi-tasking skills.