Client Service Analyst

JOB REF: 46301

Location: Dubai

Address: Dubai International Financial Centre

Industry: Finance & Audit jobs, Banking jobs, Management & Consultancy, Technology & Data Analytics, Assets & Investments

This role is an opportunity to partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through ownership of the problem. As a Client Service Analyst within our Trade & Working Capital team, you will resolve issues by identifying underlying or hidden problems and patterns while building knowledge of Trade & Working Capital products and services. You will serve as a liaison between the CSAM team, Operations, Product, Implementations to provide the best performance of the team, your department, and the firm. You will work independently with supervision and elevate complex issues as necessary to resolve customer requests in a timely manner, striving to exceed client expectations.

Company: JP Morgan MENA
Country / Region: United Arab Emirates
City: Dubai
Job Category: Client Service Delivery
Job Schedule: Full time
Job Shift: Day
Locations: Dubai International Financial Centre, Dubai

Job Responsibilities

• Identifies and controls risk to prevent fraudulent behaviour and potential fraud exposure
• Prioritises daily workload to maximise productivity utilising time management and organisational skills
• Follows all established policies, procedures and practices
• Acts confident and professional presence to our clients, other bank departments and the community
• Handles scanning, pre-registration, registration and dispatching of incoming shipping documents
• Prepares reconciliation reports for aging documents on weekly basis to support CSAMs in Dubai
• Maintains inventory of incoming and outgoing documents
• Ensures Trade Processing System user queues and Navigator cases are managed in timely manner
• Shares DHL tracking details on daily/weekly/monthly basis to middle east beneficiaries via Navigator cases
• Responds to client queries regarding payment and acceptance status of documents
• Partners with ops to follow-up with the banks that have not responded to SWIFT messages

Required Qualifications, Capabilities, and Skills

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organised with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Comfortable working within tight deadlines
• Proficient PC skills including Word, Excel and PowerPoint
• Capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships
• Excellent planning and organisation skills
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organisation
• Ability to effectively use and manage multiple system

Preferred Qualifications, Capabilities, and Skills

• Experience primarily in banking or the financial service industry

Benefits and Compensation at JP Morgan

JP Morgan offers comprehensive health insurance plans including medical, dental, and vision coverage. The company provides access to wellness programs like health screenings, fitness centers or subsidies, and mental health resources through their Employee Assistance Program.

Employees enjoy competitive base salaries with performance-based annual bonuses. JP Morgan offers a 401(k) retirement plan with company matching contributions, employee stock purchase plans, and financial planning services.

JP Morgan provides paid time off including vacation days, sick leave, and personal days. Employees receive paid holidays and may be eligible for sabbatical opportunities after certain tenure milestones. The company offers flexible work arrangements including hybrid or remote working options for eligible positions.

The firm is committed to employee growth through comprehensive training programs and leadership development initiatives. JP Morgan provides tuition assistance for continuing education and professional certifications, along with career mobility opportunities across global offices and business units.

Other benefits include parental leave for both primary and secondary caregivers, adoption and surrogacy assistance, backup childcare services, and employee discoun