Spa Receptionist

2 weeks ago

Dubai, Dubai, United Arab Emirates BANYAN TREE Full time

The Spa Receptionist at Banyan Tree Dubai is the first point of contact for all guests, offering a warm welcome and ensuring a seamless, luxurious experience from start to finish. This role involves handling guest appointments, providing information about the spa's exclusive services, and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards of Banyan Tree's renowned hospitality.

Responsibilities:

Guest Reception:
  • Greet and welcome guests with warmth and professionalism upon arrival at the spa.
  • Ensure guests are informed about the spa's services, offerings, and promotions in a friendly and knowledgeable manner.
  • Confirm, check-in, and check-out appointments, ensuring accuracy in guest details and booking information.
Appointment Scheduling:
  • Efficiently manage reservations, cancellations, and adjustments to bookings, ensuring smooth service flow.
  • Answer phone calls, emails, and in-person inquiries, providing expert advice on services, treatments, and availability.
  • Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.
  • Provide a personalized experience by addressing guest preferences and special requests.
  • Handle any guest concerns or issues, ensuring swift resolution while maintaining the brand's high service standards.
  • Promote spa services, products, and exclusive packages to enhance guest experience and maximize revenue.
Administrative Support:
  • Process payments (cash, credit/debit card transactions) and issue receipts accurately.
  • Maintain organized records of guest visits, treatment preferences, and feedback.
  • Assist with inventory management, ensuring the spa's products and equipment are well-stocked and presentable.
  • Ensure the front desk area is neat, organized, and in line with Banyan Tree's aesthetic standards.
  • Help create a tranquil, calming atmosphere for all guests by ensuring the spa area is clean, tidy, and well-maintained at all times.
  • Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
  • Follow all safety and hygiene protocols to maintain a safe and welcoming environment.
  • Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
  • Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.

Qualifications

Experience/Certificates/Education
  • 2 years minimum experience in a similar capacity within an ultra-luxury hospitality/spa environment.
  • Must possess outstanding guest service skills, professional presentation, and sophisticated communication skills.
  • Proficient in English language (verbal & written), Russian language proficiency is an asset.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
  • Must be flexible in terms of working hours.
  • A hospitality diploma is an asset.
  • Computer literacy in Windows, MS Office Suite is recommended.
  • Must have the ability to handle cash effectively and accurately.
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