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Manager - Business Support & Quality (UAE National)
1 month ago
Main Purpose of the Job: Responsible for overseeing business operations, ensuring adherence to quality standards, and driving process improvements across the organization. This role plays a critical part in optimizing operational efficiency, maintaining compliance, and fostering continuous improvement initiatives.
Areas of Responsibility:
Business Support & Operations:
- Oversee and streamline business support functions to enhance operational efficiency.
- Develop and implement policies, procedures, and best practices to support business operations.
- Ensure seamless coordination across departments to facilitate smooth workflows and process optimization.
- Collaborate with stakeholders to identify and resolve operational challenges.
- Monitor key business performance metrics and generate reports for senior management.
Quality Management & Compliance:
- Develop, implement, and maintain quality management systems in alignment with industry best practices and regulatory requirements.
- Conduct periodic audits and assessments to ensure compliance with internal policies and external regulations.
- Identify areas for quality improvement and develop action plans for resolution.
- Oversee ISO certifications, ICV (In-Country Value) and ensure adherence to accreditation standards.
- Act as a key liaison with regulatory authorities and ensure organizational compliance with all applicable guidelines.
- Enroll and monitor customer satisfaction surveys, compile results, and report findings to management.
Process Improvement & Performance Management:
- Lead continuous improvement initiatives to enhance business processes and operational effectiveness.
- Implement Lean, Six Sigma, or other quality management methodologies to drive efficiency.
- Develop and monitor key performance indicators (KPIs) to assess the effectiveness of business support and quality initiatives.
- Provide recommendations to senior management based on data-driven insights.
Stakeholder Engagement & Training:
- Collaborate with cross-functional teams to foster a culture of quality and operational excellence.
- Provide training and guidance to employees on quality management practices and business support functions.
- Act as a point of contact for internal and external audits.
- Ensure smooth communication between different business units and drive alignment on strategic goals.
- Any additional tasks or responsibilities related to the role may be requested by the line manager as required.
Team Management:
- Lead a cohesive team of individuals towards achieving goals, while ensuring open communication, mutual respect, and efficient collaboration among team members.
- Establish clear roles and responsibilities.
- Set realistic targets and timelines.
- Supervise specialized training programs as required.
- Provide timely feedback, foster a positive team culture, and promote continuous learning and development.
Qualifications & Experience:
- Bachelor's degree in business administration, Quality Management, or a related field. (master's degree preferred)
- 8 to 10 years of relevant experience in a highly regulated industry, such as healthcare or similar roles.
- Proven experience in business support, quality management, or process improvement roles.
- Strong knowledge of ISO standards, regulatory compliance, and quality assurance methodologies.
- Experience with process improvement frameworks such as Lean, Six Sigma, or Kaizen.
- Proficiency in business support tools, quality management software, and data analysis.
Mid-Senior level
Employment TypeFull-time
Job FunctionQuality Assurance
IndustriesHospitals and Health Care and Medical Equipment Manufacturing
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