retail manager
2 weeks ago
We are currently recruiting for a prestigious High Luxury Brand seeking a RETAIL MANAGER to join their team and oversee their stores within the Dubai MALL.
RETAIL MANAGER / HIGH LUXURY BRAND / DUBAI MALL
Responsibilities:
- Lead and manage Store and Concessions Managers within the Dubai Mall to achieve retail goals and targets and ensuring customer service excellence.
- Lead, coach, and motivate managers and the sales team (approx. 45 people) to achieve KPIs and deliver superior service.
- Train and mentor the managers, ensuring development and growth of the team.
- Monitor and analyze sales data, producing reports and offering performance improvement suggestions.
- Ensure that stores are always staffed appropriately, maintaining a strong customer service presence.
- Foster a positive work environment, resolving any issues swiftly and maintaining team morale.
- Collaborate with cross-functional departments to optimize store operations and customer satisfaction.
The Ideal Candidate:
- At least 6 years of experience in a managerial role within luxury retail
- Proven experience with retail/store management experience, ideally within luxury brands.
- Strong leadership and team management skills with a proven ability to inspire, motivate, and influence teams.
- Excellent problem-solving skills and ability to resolve conflicts effectively.
- Passion for luxury products and exceptional customer service.
- Detail-oriented with excellent communication skills.
- Excellent problem-solving skills
- Fluent in English
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