IT Helpdesk Engineer
3 weeks ago
Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email.
Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required.
Proactively monitor the Service Desk inboxes.
Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact.
Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable.
Maintenance of user accounts on various systems, including AD and Exchange.
Maintenance of the Firms hardware, i.e. mobile devices, laptops, PCs, monitors etc.
Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
Assist with Conference / Meeting Room assistance.
Building and installing PCs and mobile devices.
Assistance with Project work and implementation.
Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
Alert management and service owners to emerging trends in incidents.
Assist in software releases and rollouts according to Change Management best practices.
Escalate incidents with accurate documentation to service owners, when required.
Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Minimum Requirements:
Must have 6 years of experience in the relevant field in a fast-paced working environment.
Required Skills:Support Environment, Mobile Devices, Resolutions, Laptops, Loans, Change Management, Technical Support, Information Technology, Email, Documentation, Software Maintenance, Management.
#J-18808-Ljbffr-
IT Helpdesk Engineer
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full timeIT Helpdesk EngineerJob Description:Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email.Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when...
-
Helpdesk Engineer
16 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full timeJob Title: IT Helpdesk EngineerAbout the RoleWe are seeking an experienced IT Helpdesk Engineer to join our team. The successful candidate will provide technical support to users, troubleshoot issues, and resolve problems efficiently.Main ResponsibilitiesRespond to user queries and concerns regarding hardware and software issues.Document and log service desk...
-
JPC - 4734 - Specialist - Helpdesk
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full timeSpecialist Helpdesk RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Specialist Helpdesk.About the Job:Serve as the primary point of contact for all IT-related queries, logging user issues and escalating incidents to the appropriate technical teams or vendors for timely resolution.Provide advanced technical support,...
-
JPC - 4734 - Specialist - Helpdesk
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full timeSpecialist – HelpdeskWe are seeking a highly skilled and experienced Specialist–Helpdesk to join our team in Abu Dhabi, UAE.The successful candidate will be responsible for providing technical support and assistance to employees, resolving IT-related issues, and ensuring seamless communication between end-users and technical teams.Key ResponsibilitiesAct...
-
Helpdesk Operator
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ENGIE Group Full time_pk_id#Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.Maximum Storage Duration: 1 yearType:Cookie_pk_ses#Used by Piwik Analytics Platform to track page requests from the visitor during the session.Maximum Storage Duration: 1 dayType:CookieSome of the data...
-
Helpdesk Operator
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ENGIE Group Full time_pk_id# Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Maximum Storage Duration: 1 year Type: HTTP Cookie_pk_ses# Used by Piwik Analytics Platform to track page requests from the visitor during the session. Maximum Storage Duration: 1 day Type: HTTP...
-
JPC - 4734 - Specialist - Helpdesk
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full timeSundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates JPC - 4734 - Specialist - Helpdesk Sundus Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates JPC - 4734 - Specialist – HelpdeskJob Location: Abu Dhabi, UAEJob Type: 12 months - renewable contractExperience: 3-5 YearsEducation: Bachelor's DegreeLanguages: Arabic and EnglishKey ResponsibilitiesServe...
-
IT Helpdesk Support
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates TAT IT Technolgies Full timeWe require a skilled IT Helpdesk Support specialist to provide technical assistance to over 1000 end users for one of our clients in Abu Dhabi, UAE.Key ResponsibilitiesResolve Level 1 incidents and service requests assigned to the IT Field Support team through the ITSM system, adhering to ITIL v3 standards.Troubleshoot and resolve hardware faults in laptops...
-
JPC - 4734 - Specialist - Helpdesk
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full timeSundus Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesJPC - 4734 - Specialist - HelpdeskSundus Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesJPC - 4734 - Specialist – HelpdeskJob Location: Abu Dhabi, UAEJob Type: 12 months - renewable contractExperience: 3-5 YearsEducation: Bachelor's DegreeLanguages: Arabic and EnglishKey ResponsibilitiesServe as...
-
JPC - 4734 - Specialist - Helpdesk
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full timeJPC - 4734 - Specialist – HelpdeskJob Location: Abu Dhabi, UAEJob Type: 12 months - renewable contractExperience: 3-5 YearsEducation: Bachelor's DegreeLanguages: Arabic and EnglishKey ResponsibilitiesServe as the initial point of contact for all IT-related queries, logging user issues and escalating incidents to the appropriate technical teams or vendors...