Retail Performance Manager

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

Join our dynamic team as a Retail Performance Manager, where you will play a pivotal role in driving the performance and growth of our department store and perfumery channels in Dubai. You will have the exciting opportunity to implement and execute brand strategies for Puig beauty brands; Dries Van Noten, Carolina Herrera, Jean Paul Gaultier, and Rabanne in Dubai.

In this role, your focus will be on building and motivating high-performing teams, driving sales and fostering brand loyalty through outstanding client experiences. Your leadership will be instrumental in ensuring that our clients experience exceptional service that reflects the values of our esteemed brands.

Team Leadership and Development

• Lead, inspire and mentor Brand Ambassadors (BAs) to foster a culture of excellence, collaboration and passion for the brands.
• Implement training programs to enhance product knowledge, storytelling and service excellence for all team members.
• Conduct regular one-on-one coaching sessions and team meetings to provide feedback, recognize achievements and identify areas for improvement.
• Track performance and collaborate with the Education Manager to develop training plans and focus areas.
• Build trust and rapport across all levels, empowering individuals to take ownership of their roles while fostering a shared sense of purpose.
• Build a positive and inclusive team environment.

Retail Performance and Sell-Out Management

• Monitor and analyse sell-out performance across department stores and perfumery channels to identify growth opportunities.
• Develop and execute action plans to achieve sales targets and ensure sell-through success for all brands.
• Build and nurture relationships with key stakeholders, including retailers, store managers and potential clients, to strengthen the brands' market positioning.
• Ensure stock availability and efficient merchandising to maximize sales potential.
• Deliver regular performance reports and provide strategic insights and recommendations on market opportunities.
• Ensure the highest level of customer service and client experience is delivered by all team members, aligned with each brand's values and standards.
• Oversee the implementation of brand guidelines, ensuring consistency in visual merchandising, counter presentation and in-store activations and provide regular feedback to the Retail Design & VM Team.

OCA Management and Execution

• Assist in the planning and execution of the in-store activations and events to boost awareness and sales for the brands.
• Coordinate with retailer teams to ensure flawless event execution and follow-up to measure success.
• Provide qualitative and quantitative feedback on events to improve future activations.
• Ensure profitability and return on investment for key initiatives, including in-store activations and podiums.

• Minimum 5+ years of experience in retail performance management, preferably within the beauty or luxury industry.
• Demonstrated success in driving sales and developing teams across multiple retail channels.
• Fluency in English is essential; knowledge of Arabic is an added value.

About You:
You are a dynamic leader with a passion for building teams and elevating retail performance. Your ability to inspire and develop talent, coupled with your strategic mindset, ensures the brands' success across all channels. You thrive in a fast-paced environment and embody the values of excellence, curiosity, creativity and collaboration.

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.