Guest Relations Executive
1 week ago
Imagine a career where luxury and ambition intersect—this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.
About the Job
An opportunity has risen at Saadiyat Beach Club for Guest Relations Executive. To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company's Standards Policies & Procedures to maximize guest satisfaction.
Main Duties & Responsibilities:
- The "face" of the club and first point of contact for club guests.
- Greets guests with a smile and extends a polite sincere welcome.
- Filling membership registration cards & Follow-ups on the guest payments.
- Answering and distributing all Telephone/Fax or Emails of members and other guests.
- All cashiering and collection of revenue.
- Adhere to all payments; cash handling and credit policies & procedures.
- Provide information to callers.
- Greet persons entering the organization.
- Direct persons to the correct destination.
- Deal with queries from the public and customers.
- Tidy and maintain the reception area.
- Report problems to the Supervisor with suggestions for resolution.
About you
- Caring, positive attitude towards guests and colleagues.
- Hospitality mindset.
- Upholds professional values, ethics, and standards of integrity.
- Good level of English.
- Must possess high levels of integrity and maturity.
- Ability to work on weekends shifts.
About the Benefits
We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
Equal Opportunity Statement
Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
Seniority level- Associate
- Full-time
- Other
- Hospitality
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