Housekeeping Team Leader

3 days ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Roles and responsibilities

1. Leadership and Team Management

  • Motivating Staff: Ability to inspire and motivate the housekeeping team to perform at their best.
  • Training and Development: Ensuring that team members are properly trained in cleaning techniques, safety protocols, and customer service standards.
  • Delegation: Assigning tasks to the team members based on their strengths and workloads.
  • Conflict Resolution: Handling conflicts among team members effectively and maintaining a harmonious work environment.

2. Time Management

  • Scheduling: Planning and managing the work schedule for the housekeeping team, ensuring adequate staffing during peak times.
  • Task Prioritization: Ensuring that tasks are completed on time while maintaining high standards of cleanliness.

3. Attention to Detail

  • Quality Control: Ensuring that all rooms and public areas meet cleanliness and presentation standards.
  • Inspection Skills: Conducting thorough inspections to ensure that all cleaning tasks have been completed properly.

4. Customer Service

  • Guest Interaction: Handling guest requests and concerns related to cleanliness in a polite, professional manner.
  • Problem Solving: Addressing any issues that arise related to room cleanliness or other housekeeping services.

5. Knowledge of Cleaning Standards and Safety

  • Cleaning Procedures: Understanding and following proper cleaning protocols, using appropriate cleaning chemicals, and ensuring safe handling of equipment.
  • Health and Safety Compliance: Ensuring the team adheres to safety standards and uses personal protective equipment as needed.

6. Inventory Management

  • Supply Ordering: Keeping track of cleaning supplies and ensuring that the team has adequate resources.
  • Stock Control: Preventing overstock or shortages and managing inventory efficiently.

7. Problem-Solving and Decision Making

  • Quick Thinking: Reacting quickly to challenges such as last-minute requests, spills, or guest complaints.
  • Decision-Making: Making decisions that balance the needs of guests, the team, and the budget effectively.

8. Technology Skills

  • Use of Management Software: Familiarity with housekeeping management software to track room status, inventory, and staff assignments.
  • Communication Tools: Proficiency in communication tools like walkie-talkies, emails, or mobile apps for efficient coordination.

9. Budget Management

  • Cost Control: Managing the department's budget by controlling expenses related to cleaning supplies, equipment, and labor.
  • Resource Allocation: Ensuring efficient use of resources to maintain budgetary goals.

10. Physical Stamina and Endurance

  • Physical Demands: The ability to handle physically demanding tasks such as lifting, bending, and walking throughout the hotel or establishment.
Desired candidate profile
  • Provide friendly and professional service, always going the extra mile for our guests.
  • Oversee daily operations in housekeeping, ensuring our high standards are met.
  • Address guest concerns promptly and ensure smooth communication with all departments.
  • Get involved in daily briefings, team warm-ups, and meetings, while also helping to train and support colleagues as they grow.
  • Keep your team informed of daily priorities, maintenance needs, and safety protocols.
  • Report any maintenance issues so that everything stays well maintained.
  • Follow safety and cleanliness standards to keep our environment safe and inviting for everyone.

Why you will love this job:

  • Work in a dynamic, high-energy environment where no two days are the same.
  • Learn new skills, receive mentorship, and have opportunities for career growth.
  • Be part of a supportive team that values collaboration and fun.
  • Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

  • At least two years of experience in housekeeping within a five-star hotel.
  • Strong communication skills and a passion for teamwork.
  • Fluency in English and familiarity with Microsoft Office and Opera.
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