Emergency Medical Dispatcher
5 days ago
The Ambulance Communications Centre (ACC) /EMD will provide incident Call Taking and Dispatch services, coordinate communication with other emergency services, and perform administrative functions that support operations. They will also have an in-depth knowledge of the Criteria Based Dispatch (CBD) system and Computer-Aided Dispatch (CAD) system and use it for all Call Taking and Dispatch functions.
Roles and Responsibilities:
- Answer incoming calls correctly, obtaining the required information location and GPS coordinates.
- Answer Hotline Calls within the set KPI.
- Follow the CBD process to categorize calls and provide relevant instructions to the caller.
- Record all appropriate incident information into the CAD as it occurs or as soon as possible after it occurs.
- Use CAD as the primary method of Call Taking, Dispatching, and recording information.
- Receive and gather information on police calls received through the integrated CAD system.
- Pass pertinent information to the relevant area dispatcher and ambulance crews.
- Arrange backup for National Ambulance staff attending an incident by dispatching requested resources from Civil Defence, Helicopter services, or other agencies.
- Perform vehicle and journey tracking of all National Ambulance vehicles.
- Report any serious or untoward incidents to the ACC Team Leader.
- Regularly carry out radio testing, ensuring all site radios have adequate reception and report non-compliance.
- Maintain a good relationship with all clients and seek support where necessary.
- Act as a translator as required.
- Report incidents/issues that may be of interest to the media to the ACC Team Leader.
- Utilize telecommunications and IT equipment to maximum effect and report all defects or malfunctions immediately.
- Ensure confidentiality is maintained at all times.
- Complete reports for the reporting of performance, issues, and clinical information.
- Ensure working conditions are maintained at agreed levels regarding staff conduct, noise, environment, and and housekeeping policy.
- Provide administrative support to the Team Leader.
- Ensure adequate ambulance coverage of Northern Emirates Standby locations based on station priority.
- Remain available to receive calls at all times unless directed by the Team Leader/Shift Leader.
- Provide 24/7 coverage 365 days a year by working on a shift basis.
- Perform any additional miscellaneous duties assigned by the ACC Supervisor.
Qualifications and Requirements:
- Diploma or equivalent in related field, preferably in the medical sector.
- Minimum 1 year of experience in healthcare communication, emergency dispatch, or relevant field (call center, customer service etc.)
- First Aid Certificate Holder.
- English: verbal proficiency, reading, and writing.
- Arabic, Urdu/Hindi, or Tagalog: verbal proficiency, reading, and writing.
- Intermediate computer skills with competency in word processing, email, and typing.
- Ability to input data while handling an incoming call.
Key Competencies:
- Ability to adapt and perform duties in a multicultural society.
- Demonstrate good communication and interpersonal skills, professional in interaction with staff, colleagues, and the public.
- Ability to communicate via telephone and radio equipment.
- Ability to interpret written, oral, and diagnostic form instructions.
- Ability to communicate and interact with all members of National Ambulance staff, patients, family members, and the public in a professional manner.
- Demonstrate sound critical thinking and decision-making in stressful situations.
- Ability to function efficiently throughout a 12-hour working shift.
- Ability to work shift work, including day and night shifts, weekends, and public holidays.
Desirable Qualifications and Requirements:
- Bachelors Degree in relevant field is desirable.
- EMD, BLS, ACLS certification is a plus.
#J-18808-Ljbffr
-
Emergency Medical Technician – Abu Dhabi
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emergency Training Division Full timeResponsibilities: Responds to medical emergency calls, drives to the scene, and provides basic and advanced life support to victims before they are transported to the hospital. Evaluates the nature and extent of illness/injury to determine the right course of action. Conducts patient assessment, including interpretation of ECG. Rescues and extricates...
-
Emergency Medical Technician – Abu Dhabi
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emergency Training Division Full timeResponsibilities:1. Responds to medical emergency calls, drives to the scene, and provides basic and advanced life support to victims before they are transported to the hospital.2. Evaluates the nature and extent of illness/injury to determine the right course of action. Conducts patient assessment, including interpretation of ECG.3. Rescues and extricates...
-
Emergency Medical Technician – Abu Dhabi
4 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emergency Training Division Full timeResponsibilities:Responds to medical emergency calls, drives to the scene, and provides basic and advanced life support to victims before they are transported to the hospital.Evaluates the nature and extent of illness/injury to determine the right course of action. Conducts patient assessment, including interpretation of ECG.Rescues and extricates victims of...
-
Medical Dispatch Team Member
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates National Ambulance UAE Full timeKey ResponsibilitiesThe Medical Dispatch Team Member will be responsible for providing incident Call Taking and Dispatch services, coordinating communication with other emergency services, and performing administrative functions that support operations. Key responsibilities include:Answering incoming calls correctly, obtaining the required information...
-
Emergency Medical Specialist
15 minutes ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emergency Training Division Full timeCompany Overview:The Emergency Training Division is a leading provider of emergency medical services in Abu Dhabi. Our team of highly trained professionals is dedicated to delivering exceptional patient care and responding to medical emergencies with speed and efficiency.
-
Medical Emergency Response Team Member
15 minutes ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emergency Training Division Full timeBenefits:Opportunity to work with a leading emergency medical services provider in Abu Dhabi.Competitive compensation package.Professional development opportunities.Collaborative and dynamic work environment.
-
Emergency Medical Technician
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Via Medica International Full timeVia Medica International Healthcare LLC is looking for a Primary EMT (Emergency Medical Technician) to work for one of our projects in Abu Dhabi, UAERequirements:- DOH Passer/DOHLicense - Primary EMTJob Details:1. Work Location: Abu Dhabi, UAEPackage includes:- Salary is based on experience and interview clinical assessment- Employment Visa- Comprehensive...
-
Emergency Medical Technician
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full timeJob DescriptionResponds to the medical emergency calls, drives to the scene and provides basic and advanced life support to the victims before they are transported to the hospital.Evaluates the nature and extent of illness/injury to determine the right course of actions. Conduct patient assessment, including interpretation of ECG.Rescuing and extricating...
-
Emergency Medical Technician
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full timeJob Description1. Responds to the medical emergency calls, drives to the scene and provides basic and advanced life support to the victims before they are transported to the hospital.2. Evaluates the nature and extent of illness/injury to determine the right course of actions. Conduct patient assessment, including interpretation of ECG.3. Rescuing and...
-
Emergency Medical Technician
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full timeResponsibilitiesResponds to medical emergency calls, drives to the scene, and provides basic and advanced life support to victims before they are transported to the hospital.Evaluates the nature and extent of illness/injury to determine the right course of action. Conducts patient assessment, including interpretation of ECG.Rescues and extricates victims of...
-
Medical Emergency Technician
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full timeJob SummaryWe are seeking a highly motivated and experienced Emergency Medical Technician (EMT) to join our team. The successful candidate will be responsible for responding to medical emergencies, providing critical care, and ensuring the safe transportation of patients to medical facilities.
-
Emergency Medical Technician
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ad Police Full timeJob OverviewThe Ad Police Abu Dhabi Emirate is seeking a highly skilled and dedicated Paramedic to join their team. As a key member of the emergency medical services, the successful candidate will be responsible for providing timely and effective care to patients in pre-hospital settings.ResponsibilitiesAssess and treat patients in emergency...
-
Flight Dispatcher
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full timeEnsures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect the safety...
-
Flight Dispatcher
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full timeEnsures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect the safety...
-
Emergency Medical Technician
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Via Medica International Healthcare Full timeJob Opportunity: Emergency Medical Technician (EMT)Company: Via Medica International HealthcareLocation: Abu DhabiRole: Emergency Medical Technician (EMT)Working Hours: 60 hours per week (10 hours per day), with 1 day offAnnual Leave: 30 days of paid annual leaveRequirements: DOH passers or DOH licensed professionalsExperience: Minimum of 2 years of...
-
Emergency Medical Specialist
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ad Police Full timeCompany Overview:Ad Police is a leading telecommunications company based in the United States, committed to delivering exceptional services.Job Description:This full-time on-site Paramedic role is located in Abu Dhabi Emirate, United Arab Emirates. The successful candidate will be responsible for providing emergency medical services, assessing and treating...
-
Flight Dispatcher
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full timeSynopsis Ensures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect...
-
Flight Dispatcher
3 minutes ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full timeSynopsisEnsures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect the...
-
Emergency Medical Technician
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full timeOur company is looking for Registered Healthcare Professionals capable of providing basic life support in a pre-hospital environment.Roles and Responsibilities1. Perform direct illness/injury assessment, provide basic care and assist Paramedics in emergency pre-hospital patient care to the ill and injured, before and during ambulance transfer, and transfer...
-
Medical Director
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Royal Health Group AE Full timeMinimum RequirementsLicensed to practice Emergency Medicine or Critical Care in Abu DhabiPre-hospital Emergency Care Experience (min 1 year)Experience or training in the PHCS process improvement process.Experience or training in medical direction of out-of-hospital emergency unitsKnowledge of Doh laws and regulations, specifically in the pre-hospital care...