Customer Service Executive – High-Volume Order Processing

منذ 3 أيام

Dubai, Dubai Emirate, الإمارات العربية المتحدة Antal International (Client: Alcoholic Beverages Industry) دوام كامل ‏60,000 د.إ.‏ - ‏90,000 د.إ.‏ عقد

Our client is a leading player in the alcoholic beverages industry, representing a diverse portfolio of renowned international beer, wine and spirits brands. We are looking for a detail-oriented Customer Service Executive with strong experience in customer order management, order fulfilment and delivery coordination in a fast-paced B2B environment. Candidates from Oil & Gas, oilfield equipment, industrial supplies, spare parts, lubricants, chemicals, FMCG distribution or B2B trading are encouraged to apply, particularly those experienced in handling high-volume customer orders.

Key Responsibilities:

  • Process customer purchase orders and LPOs accurately in an ERP system.
  • Manage end-to-end order processing, from order entry and confirmation to dispatch, delivery and invoicing.
  • Respond to customer and Sales team queries on pricing, stock availability, order status and delivery schedules.
  • Coordinate with Sales, Warehouse, Supply Chain, Logistics and Finance teams to ensure timely fulfilment.
  • Follow up on credit holds, outstanding orders, delivery delays and order discrepancies.
  • Coordinate stock transfers, returns, inventory transactions and stock-related credit notes.
  • Maintain accurate customer records, order documentation and ERP data.
  • Prepare reports on order processing, delivery performance, returns and outstanding orders.

Requirements:

  • 2-3 years of experience in customer service, order management, sales coordination or sales administration.
  • Experience in a distribution, trading or industrial B2B environment is preferred.
  • Hands-on experience with high-volume order processing and delivery coordination.
  • Working knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics or similar.
  • Proficiency in Microsoft Excel, Word and Outlook.
  • Strong communication, problem-solving, coordination and organisational skills.
  • High attention to detail, accountability and a customer-focused approach.