Customer Service Representative

منذ يوم

Dubai, Dubai Emirate, الإمارات العربية المتحدة Al AWEER STAR FURNTURE(L.L.C) دوام كامل ‏40,000 د.إ.‏ - ‏70,000 د.إ.‏/سنة
  • Act as the first point of contact for customers expertly addressing inquiries and resolving concerns with a friendly demeanor
  • Provide detailed product information and service guidance helping customers make informed decisions
  • Follow up with customers post-interaction to ensure satisfaction and gather feedback for continuous improvement
  • Collaborate with team members in brainstorming sessions to improve customer service strategies and operational efficiency Proficiency in using CRM systems and basic office software; familiarity with ticketing systems is advantageous.
  • Strong verbal and written communication skills to convey information clearly and effectively.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
  • Personable and approachable demeanor that fosters trust and rapport with customers.
  • Resilience and a positive attitude, with the ability to handle challenging situations gracefully.