Pool Bartender

6 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IHG Hotels & Resorts Full time
Roles and responsibilities

A Pool Bar is a bar or beverage service area typically located near or around a swimming pool in hotels, resorts, spas, and other recreational facilities. It offers guests a variety of drinks, including cocktails, soft drinks, and sometimes light snacks or appetizers. The pool bar provides a relaxed, outdoor setting where customers can enjoy refreshments while they relax by the pool.

Key Skills and Responsibilities for Pool Bar Staff:

  1. Drink Preparation
    • Cocktail Making: Preparing a wide variety of cocktails, from classic drinks like mojitos and margaritas to custom and signature cocktails that align with the pool bar's theme.
    • Alcohol and Non-Alcoholic Beverages: Serving a range of alcoholic and non-alcoholic beverages such as beers, wines, soft drinks, and juices.
    • Customization: Accommodating special requests from guests, such as adjusting ingredients for taste preferences, dietary restrictions, or creating personalized cocktails.
  2. Customer Service
    • Guest Interaction: Providing friendly and efficient service to guests, taking orders at the bar or poolside, and delivering drinks and snacks to guests lounging by the pool.
    • Creating a Relaxed Atmosphere: Ensuring that guests feel comfortable and are enjoying their time at the pool, offering recommendations for drinks, and maintaining a friendly, approachable attitude.
    • Addressing Customer Concerns: Resolving any customer complaints or issues regarding service or drink quality, making sure guests have a positive experience.
  3. Maintaining the Pool Bar Area
    • Cleanliness: Keeping the pool bar area clean and organized at all times. This includes wiping down surfaces, cleaning glasses, maintaining a tidy work environment, and disposing of trash appropriately.
    • Stock Management: Monitoring the inventory of bar supplies, such as alcohol, mixers, garnishes, and glassware. Notifying the bar manager when supplies are running low or need restocking.
    • Safety: Ensuring that the pool area adheres to safety standards, including not over-serving alcohol and monitoring the behavior of guests to prevent accidents or incidents around the pool.
  4. Up-Selling and Promotions
    • Promoting Specials: Informing guests about daily drink specials, new cocktail offerings, or any seasonal promotions. This helps increase sales and enhances the guest experience.
    • Suggesting Add-Ons: Offering snack or appetizer recommendations to complement the drinks, helping guests enjoy a more complete poolside experience.
  5. Cash Handling and Payments
    • Processing Orders: Taking accurate orders from guests, processing payments (cash or card), and ensuring correct billing. Some pool bars may operate on a tab system, where guests are charged at the end of their visit.
    • Operating the POS System: Using the point-of-sale (POS) system to record transactions, track inventory, and generate receipts.
  6. Ensuring Health and Safety Compliance
    • Safe Alcohol Service: Ensuring that guests consume alcohol responsibly, following legal requirements such as checking IDs to confirm age restrictions.
    • Health Regulations: Adhering to food safety and hygiene regulations when handling drinks and food items, ensuring that proper sanitation practices are followed, especially in an outdoor or poolside setting.
Desired candidate profile
  • Striving to make every meal truly memorable for our guests by serving up high standards with our signature flair.
  • Owning your kitchen keeping it well stocked and making sure it's always a clean and safe place to work.
  • Helping with washing up and other kitchen duties when the team needs you.
  • Minimizing waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents.
  • Taking on ad-hoc duties to keep the service running smoothly.

What We need from you:

  • The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling.
  • A good grasp of reading, writing and basic maths.
  • The flexibility to work night, weekend, and holiday shifts.
  • Compliance with local laws on food handling and serving alcohol – you'll need to be above the minimum age required and fluent in the local language.
  • Great communication – you'll be warm, welcoming, and easy to talk to.
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