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Unit coordinator

4 weeks ago

Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Unit coordinator - Variable Channels (Outsource Role)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates

Job Description

Role: Unit coordinator - Variable Channels

Role Purpose:
To enhance support function to frontline staff by timely & error-free processing of DSU Asset finance by abiding by ADIB Policies & Procedures.

Key Accountabilities of the role:

  • To meet the KPI as defined by management on asset file processing for CRM Approvals/RFO/Card center disbursements.
  • To ensure all applications entered into the system are error-free and as per policy.
  • To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence, and bank's Dos & Don'ts policies.
  • To communicate with the frontline if the proposal violates the policy and resolve the discrepancy.
  • To re-submit the rejected cases to the relevant department ensuring the rejection reasons are fully covered.
  • Maintain defined MIS as per business requirements.
  • Handle adhoc requests as per business requirements.
  • Identify and close process gaps to improve efficiency to ensure a seamless customer experience.
  • Adhere to ADIB policy/procedure.
  • To attend assigned training for self-development.

Specialist Skills / Technical Knowledge Required for this role:

  • Broad knowledge of retail banking products & services.
  • Business communication skills.
  • MS Office proficiency.
  • Good knowledge of UAE banking practices, regulations & risks.
  • Computer skills, typing skills, management information skills, and ability for mature handling of stakeholder and internal customer relationships.
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