Customer Service Representative
2 weeks ago
We are looking for a Customer Support Representative (CSR) to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver with excellent communication skills who can handle customer inquiries efficiently and professionally. You will be responsible for responding to customer concerns, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, live chat, and social media.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Problem-Solving & Troubleshooting:
- Identify and troubleshoot product/service issues.
- Guide customers through solutions step-by-step.
- Coordinate with internal teams (technical support, sales, billing) to resolve issues.
- Order Processing & Account Support:
- Assist customers with order placement, tracking, and modifications.
- Handle refunds, returns, and exchanges per company policies.
- Update customer records and maintain accurate documentation.
- Quality & Process Improvement:
- Provide feedback to improve customer service processes and policies.
- Stay updated on product knowledge and company updates.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).
Required Skills & Qualifications:
- Experience: Minimum 1 year of previous experience in customer service, call centers, or support roles preferred.
- Communication: Strong verbal and written communication skills in Hindi and English.
- Problem-Solving: Ability to think critically and resolve customer issues efficiently.
- Tech-Savvy: Familiarity with CRM systems and support tools.
- Multitasking: Ability to handle multiple customer inquiries simultaneously.
- Empathy & Patience: Excellent interpersonal skills with a customer-first mindset.
Entry level
Employment typeFull-time
IndustriesIT Services and IT Consulting
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