Office Clerk
6 days ago
- Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
- Maintain healthy communication with the F&B and FO to ensure proper handling of daily backups for all in-house DB approved customers.
- Guarantee proper handling of the filing system in place according to the FHR policies and procedures.
- Any additional tasks coordinated by the Assistant Credit Manager, Credit Manager, or Director of Finance & Business Support.
- Prepare account billings promptly and accurately with required supporting documentation.
- Maintain up-to-date files for all outstanding accounts alphabetically by name.
- Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs.
- Assist the Credit Manager or accounting manager's designate in the completion of the Accounts Receivable Officer duties.
- Assist the Credit Manager in the performance of his/her own duties as requested.
- Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
- Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.
Qualifications
- Minimum of 2 years executive administration experience, preferably within a hotel environment.
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Professional telephone manner and demeanor with a natural response to 'smile' on the phone.
- Excellent interpersonal, written, and verbal communication skills (composing faxes, letters).
- Must be able to type a minimum of 50 wpm.
- Computer literacy is a must, with a strong knowledge of Word, Excel, Outlook, and PowerPoint.
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