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Customer Success Specialist

1 month ago

Dubai, Dubai, United Arab Emirates Aramex Full time

Formulate and execute strategic sales plans to maximize market penetration and profitability.

Job Description
  • Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
  • Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
  • Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
  • Mentor, coach, and empower CMT team members to achieve individual and team goals.
  • Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
  • Identify and cultivate high-potential team members for future leadership roles.
  • Business Development and Growth:
  • Analyze customer data and market trends to identify new business opportunities and drive organic growth.
  • Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
  • Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
  • Monitor overall team performance and identify areas for improvement.
  • Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
  • Ensure adherence to CRM KPIs and data accuracy within the system.
  • Operational Efficiency and Compliance:
  • Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
  • Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.
Job Requirements - Experience and Education
  • Bachelor's degree in Business, Logistics or related field
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