Housekeeping Room Attendant
4 weeks ago
PRIMARY RESPONSIBILITIES
- GUEST ROOMS
- Enters and prepares rooms for cleaning.
- Makes the bed.
- Dusts rooms and furniture.
- Checks all electrical equipment.
- Reports broken equipment to Housekeeping Service.
- Cleans the bathroom.
- Replenishes bedroom and bathroom supplies.
- Checks and secures the room.
- Checks mini bar.
- Performs other duties as assigned by Supervisor.
- Performs duties or tasks at the best of his/her ability.
- Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
- Attends briefing or meeting as requested.
- Attends all training requested by the hotel.
- To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
- Follows company's rules and regulation.
- Reports to work in prescribed uniform and well-groomed.
- Reports to the supervisor at the start of the shift to receive necessary instructions.
- Performs duties responsively and professionally according to standards and requirements.
- Knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
- Equips him/herself with necessary working tools such as pen and others.
- Greets guests and colleagues politely.
- Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
- Be a good sales person at all times and in a good professional manner.
- Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
- Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complaint.
- Communicates effectively with guests, clients, business partners, and staff.
- Be a good sales person to promote hotel's image and businesses.
- Participates in community projects or activities in order to promote the hotel's image and cooperation to improve community relationship.
- Establishes and maintains good relations with other staff within the department and between other departments.
- Provides assistance to co-staff within the department and amongst other departments in performing tasks to foster teamwork and success of the hotel.
- Reports to unit manager or department heads if necessary.
- Communicates with guests in delivering product and service.
- Relates to co-staff in service and supporting departments in performance of work and service to guests.
- Relates to employees of other departments for special functions and activities of the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.
- Communicates and fully embraces the Company's culture (our Vision, our Mission, and our Values), leads by example, and cascades to all your subordinates – "Proud to belong and to contribute."
- Ensures confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adheres to Dusit Internet and E-mail policy. Ensures Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.
- At least High school diploma.
- No experience is welcome.
- Knowledgeable in Housekeeping operation and cleaning methods will be an asset.
- Ability to communicate basic English.
- Detail-oriented and possesses a pleasant personality with good communication and interpersonal skills.
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