CPM / CRM Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full time

Exciting Opportunity for a Customer and Prospect Manager (CPM) – Porsche

Are you passionate about customer engagement and driving strategic initiatives? We are looking for a Customer and Prospect Manager (CPM) to lead cross-functional teams in implementing market-specific lead generation and loyalty measures for Sales and After Sales at the retail level. If you have a strong background in customer relationship management, data analysis, and strategic planning, this is your chance to make an impact at Porsche

Key Responsibilities:

Lead Generation and Loyalty Measures:

  1. Develop and implement market-specific lead generation strategies.
  2. Identify opportunities to enhance customer engagement and loyalty.
  3. Plan and execute initiatives to attract new customers and retain existing ones.

Performance Monitoring and Analysis:

  1. Track and analyze the effectiveness of lead generation and loyalty programs.
  2. Provide performance insights and strategic recommendations to the General Manager.

Data Quality and Management:

  1. Ensure the accuracy and integrity of customer and market data.
  2. Work closely with internal teams to maintain high data quality standards.

System Expertise and Training:

  1. Act as a system expert for customer engagement surveys.
  2. Conduct training sessions on Customer Prospect Management (CPM) systems.
  3. Oversee and enhance customer goodwill programs for Sales and After Sales.
  4. Manage the interaction center to ensure top-quality customer service.
  5. Lead the complaint resolution process to drive customer satisfaction.

Market Research and Analytics:

  1. Conduct research to identify customer trends and competitive insights.
  2. Analyze data to support decision-making and refine strategies.

If you are a results-driven professional ready to lead customer engagement initiatives and want to work with a prestigious luxury automotive brand, apply now

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Advertising, Art/Creative, and Marketing

Industries

Venture Capital and Private Equity Principals and Motor Vehicle Manufacturing

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