Service Advisor

The service advisor is the bridge between the customer and the workshop.If a customer ever feels surprised by an invoice, that is a failure of thisrole — clear, upfront communication is the whole job.

Key Responsibilities

• Open job cards and coordinate work with technicians
• Prepare written estimates and get customer approval before work starts
• Keep customers updated on progress and any changes in scope
• Prepare invoices and warranty documentation
• Handle service bookings by phone, WhatsApp and in person
• Follow up with customers after their visit

Requirements

• 2+ years in a Service Advisor or similar customer-facing workshop role.
• Fluent/Strong command of both Arabic and English (Required).
• Comfortable explaining technical issues in plain language.
• Organized, detail-oriented, and calm under pressure.
• Valid UAE driving license.

What We Offer

• Competitive salary based on experience.
• Annual leave per UAE labor law.
• Medical insurance.
• Manufacturer and supplier training.
• Performance bonus on top of base salary.
• Long-term role with a stable local employer.