Holiday Home Virtual Assistant
منذ 2 أيام
Dubai, Dubai Emirate, الإمارات العربية المتحدة
Neatly
دوام كامل
89,000 د.إ. - 156,000 د.إ. عقد
مجانًا عبر البريد الإلكتروني أو Google
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
مجانًا عبر البريد الإلكتروني أو Google
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
We are looking for an experienced Virtual Assistant / Guest Relations Coordinator who has already supported holiday homes, short-term rentals, Airbnb or Booking.com properties in Dubai. This is not an entry-level role: you should already know the day-to-day of Dubai holiday homes and handle guests independently, from booking to check-out.
What you'll do
- Manage guest communication on Airbnb, Booking.com, WhatsApp and other channels
- Reply to enquiries quickly and professionally
- Manage reservations, changes, cancellations and special requests
- Send pre-arrival, check-in and check-out instructions
- Coordinate cleaning, maintenance and operations teams
- Resolve guest complaints; escape urgent maintenance or operational issues
- Monitor bookings and property calendars
- Follow up with guests and support reviews
- Keep guest and reservation records accurate
- Work in property management systems such as Guesty, Hostaway, Hospitable or similar
What you'll bring
- Previous experience as a VA for holiday homes / short-term rentals (required)
- Experience handling guests and properties in Dubai (strongly preferred)
- Hands-on Airbnb and Booking.com experience
- Excellent written and spoken English
- Strong customer service and problem solving
- Able to handle several properties and conversations at once
- Works independently and takes ownership of guest issues
- Flexible for evenings and weekends when needed
- Knowledge of UAE / Dubai holiday-home operations is a strong advantage