Holiday Home Virtual Assistant

منذ 2 أيام

Dubai, Dubai Emirate, الإمارات العربية المتحدة Neatly دوام كامل ‏89,000 د.إ.‏ - ‏156,000 د.إ.‏ عقد

We are looking for an experienced Virtual Assistant / Guest Relations Coordinator who has already supported holiday homes, short-term rentals, Airbnb or Booking.com properties in Dubai. This is not an entry-level role: you should already know the day-to-day of Dubai holiday homes and handle guests independently, from booking to check-out.

What you'll do

  • Manage guest communication on Airbnb, Booking.com, WhatsApp and other channels
  • Reply to enquiries quickly and professionally
  • Manage reservations, changes, cancellations and special requests
  • Send pre-arrival, check-in and check-out instructions
  • Coordinate cleaning, maintenance and operations teams
  • Resolve guest complaints; escape urgent maintenance or operational issues
  • Monitor bookings and property calendars
  • Follow up with guests and support reviews
  • Keep guest and reservation records accurate
  • Work in property management systems such as Guesty, Hostaway, Hospitable or similar

What you'll bring

  • Previous experience as a VA for holiday homes / short-term rentals (required)
  • Experience handling guests and properties in Dubai (strongly preferred)
  • Hands-on Airbnb and Booking.com experience
  • Excellent written and spoken English
  • Strong customer service and problem solving
  • Able to handle several properties and conversations at once
  • Works independently and takes ownership of guest issues
  • Flexible for evenings and weekends when needed
  • Knowledge of UAE / Dubai holiday-home operations is a strong advantage