Head of Risk

Who We Are

ClearGrid is revolutionizing the debt resolution industry with cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery for financial institutions. As we scale our technology platform, we are building high-performance, resilient systems to support our next phase of hyper-growth.

About The Role

We are hiring our first dedicated risk and compliance leader to own the compliance framework across ClearGrid’s full product suite: Command, Allocate, and Securitize.

This is a broad, hands-on generalist mandate. You will set the policies, build the controls, and be the single point of accountability for how we meet our regulatory and contractual obligations across the UAE and Saudi Arabia. You will work directly with the CEO, and partner daily with Legal, Finance, Product, Engineering, and Operations.

You will be the person our bank and lender clients speak to when they want assurance, and the person our internal teams come to before shipping something that touches regulated activity. It suits someone who is comfortable owning a function end to end, and who would rather build the framework than inherit one. You start as the sole owner of the function; you will hire and shape the team as the function scales and act as our registered MLRO and data protection officer.

• Map our licensing and registration position in both markets and close any gaps
• Stand up the operational risk register and the first control testing calendar
• Close out the open items on our most active client due diligence and audit responses
• Set the baseline collections conduct and complaint handling standards across all channels

Who We Are

ClearGrid is revolutionizing the debt resolution industry with cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery for financial institutions. As we scale our technology platform, we are building high-performance, resilient systems to support our next phase of hyper-growth.

About The Role

We are hiring our first dedicated risk and compliance leader to own the compliance framework across ClearGrid’s full product suite: Command, Allocate, and Securitize.

This is a broad, hands-on generalist mandate. You will set the policies, build the controls, and be the single point of accountability for how we meet our regulatory and contractual obligations across the UAE and Saudi Arabia. You will work directly with the CEO, and partner daily with Legal, Finance, Product, Engineering, and Operations.

You will be the person our bank and lender clients speak to when they want assurance, and the person our internal teams come to before shipping something that touches regulated activity. It suits someone who is comfortable owning a function end to end, and who would rather build the framework than inherit one. You start as the sole owner of the function; you will hire and shape the team as the function scales and act as our registered MLRO and data protection officer.

Your First 90 Days

• Map our licensing and registration position in both markets and close any gaps
• Stand up the operational risk register and the first control testing calendar
• Close out the open items on our most active client due diligence and audit responses
• Set the baseline collections conduct and complaint handling standards across all channels

What You’ll Own

• Compliance framework. Design, write, and maintain the policies, standards, and control sets covering all three product lines. Keep them current as regulation, products, and client requirements change.
• Regulatory obligations across UAE and KSA. Track and interpret CBUAE and SAMA requirements relevant to lending, collections, outsourced servicing, and consumer credit. Own licensing and registration obligations, regulatory notifications, and responses to regulator queries.
• Client and partner assurance. Lead compliance due diligence with banks, lenders, and funding partners. Own questionnaires, audit responses, evidence packs, and contractual compliance obligations, including reporting commitments and remediation of audit findings.
• Consumer protection and conduct. Set collections conduct standards and fair treatment principles. Own complaint handling, contact conduct rules, quality monitoring of customer communications, and outcome testing across voice, chat, and messaging channels.
• Data protection. Own compliance with the UAE PDPL and the KSA PDPL (SDAIA) across the platform. Cover data handling and retention, DPAs, sub-processor and vendor reviews, cross-border transfer mechanisms, and breach response.
• Financial crime. Own AML, CFT, and sanctions obl