Internal Communications Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Full time
Job Responsibilities
  1. Implement the IC strategy and priorities across the Emirates Group to boost employee and brand engagement, embedding standards, corporate culture, and values through storytelling.
  2. Act as the IC representative and support for designated divisions and business units, crafting communications plans based on briefs, offering expert consultation, and supporting employee communication through IC channels.
  3. Create content aligned with the IC strategy across designated communication channels, facilitating channel transformation against preassigned KPIs, and ensuring key stakeholders are properly engaged in management and maintenance.
  4. Build, grow, and maintain online and offline employee communities through effective, engaging content aligned with the Corporate Communications, Marketing & Brand department's standards. Act as a brand ambassador to encourage employee and stakeholder engagement across relevant channels, interface with champions, and train leaders and business units to use channels effectively for strategic and everyday communication.
  5. Drive formal employee feedback mechanisms with the help of Market Research, providing guidance and support in interpreting employee feedback, and leveraging data and analytics from across internal channels to ensure continuous improvement.
  6. Ensure that all projects within the outlined responsibilities are implemented based on set KPIs and metrics to ensure delivery within scope, time, quality, and cost.
  7. Provide consistent reporting on designated channels, including the effectiveness of campaigns, community engagement, events, and regular communications.
  8. Balance the use of agencies and in-house brand and creative services teams without compromising on timelines and the high standards expected within the Group. Coordinate with various in-house and external suppliers to produce and distribute internal communications.
  9. Play a key role in the organisation's crisis communications planning and response to keep all internal stakeholders informed, mitigate employee concerns, and protect the organisation's reputation.
  10. Keep abreast of new trends in IC and best practices within the communications industry. Develop a good understanding of not only the designated areas of the business but also of the evolving needs of businesses across the Group to ensure the highest possible standards are maintained.
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