Senior Account Manager- MSU- Contractor
1 week ago
CLIENT MANAGEMENT RESPONSIBILITIES
Shares documents, schedules, and field updates. Participates in client conversations, contributing to at least basic presentations of documents and research findings with a gradual increase throughout development in role. Engages in broader team conversations that proactively link past research/upcoming proposal opportunities to the current research.
ROLE SUMMARY
- Focuses on executional excellence while growing both internal and client partnership skills.
- Understands the project lifecycle for custom research and manages projects start-to-finish with exceptional proficiency, with some supervision.
- Comfortable interacting with clients on execution-focused tasks and contributing to presentations for basic results.
- Material development for proposals as requested.
- Participates in thinking through methodological considerations and recommendations as part of a larger account team.
- Oversees project level support, delegating work, providing instructions, and quality control.
- Involved in analytic plans and aspects of report writing to find the story in the data.
PROJECT MANAGEMENT RESPONSIBILITIES
Key execution activities include, but are not limited to:
- Custom survey development.
- Link checking.
- Fieldwork monitoring.
- Data processing and analysis planning.
- Report visualization and story-telling guidance.
- Report population and development.
- Overseeing the role of Analyst on these tasks, where both may play a role.
- Tasks performed under the supervision of manager/senior team members.
STRATEGIC THINKING EXPECTATIONS
Some strategic thinking expected, with a focus on developing analytical skills, but should observe more senior team members' client interactions (the actions that the Ipsos team is doing as part of client service/account management), decision-making, and broader vision. Proactively seeks out industry information related to clients' needs, i.e., some level of self-education to learn more about clients so you can anticipate needs.
SKILL SET REQUIRED
- Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
- Outstanding attention to detail, accuracy, and thoroughness in completing all tasks.
- Ability to positively interact with internal support teams.
- Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information.
- Data savvy with a basic knowledge of SPSS and/or other quantitative reporting tools a plus.
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
- Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule, and budget.
- Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines.
- Thrives within a team environment.
- Excellent written & verbal communication skills with well-developed interpersonal and presentation skills.
SUGGESTED EDUCATION
- Completed Bachelor's Degree; master's level education an asset.
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