Senior Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Swim England Full time

Organisation: Speedo Swim Squads

Contract Type: Permanent

Qualifications:

  • Teaching Swimming: SEQ Level 3 Swim Coordinator
  • Teaching Swimming: SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF)
  • Degree or equivalent
  • Coaching Swimming: Senior Swimming Coach Certificate or Level 3 Award

Working Hours: Full time

Location: Dubai, United Arab Emirates

Salary: $48k to $60k USD (updated 6 March 2025)

Closing Date: 30th April 2025 23:59

Job Reference: SeniorOpsManager-2025

Speedo Swim Squads in Dubai is seeking a Senior Operations Manager.

As the Senior Operations Manager, you will work closely with the Club Director and Management to deliver a high-quality swimming program unique to Speedo Swim Squads across more than 14 venues and a dedicated dynamic coaching and teaching staff.

Key Responsibilities
  • Operational Planning and Implementation:
    • Lead all operational planning, scheduling, and implementation activities across the Club in close collaboration with the Club Director and Management.
    • Oversee the coordination and execution of swim programs, swim terms, camps, venue/staff timetables, bookings, marketing, and promotions.
  • Class Timetabling and Staff Scheduling:
    • Develop and manage class timetables and staff rosters across all Club venues.
    • Balance school and Club requirements with business, financial, and quality performance indicators (KPIs), focusing on revenue generation and cost management.
    • Serve as the primary point of contact for class management, supervision of teachers, and customer service at designated venue(s).
    • Monitor and drive KPIs, including quality of instruction, swimmer progression, customer growth, retention, and satisfaction.
  • Systems and Software Management:
    • Ensure all Club-designated templates, systems, and software are maintained, updated, and utilized as required.
    • Uphold data accuracy and operational efficiency by keeping these tools current and properly implemented.
  • Policies and Procedures:
    • Develop, review, and update the Club's Standard Operating Procedures, processes, policies, and procedures as needed.
    • Guarantee consistent compliance and understanding of these guidelines among all staff members.
  • Stakeholder Relationship Support:
    • Collaborate with ownership and management to maintain and strengthen relationships with key stakeholders, including schools, venue partners, and other community organisations.
  • Staff Communication:
    • Distribute schemes of work, timetables, and relevant updates to all staff before the start of new terms, camps, and programs.
    • Provide clear, timely instructions and information to ensure staff preparedness.
  • Training and Certification Oversight:
    • Plan, organise, and deliver internal and external training programs and certification courses.
    • Mentor staff to ensure high-quality teaching standards and consistent professional development.
  • Lead the planning and delivery of the learn-to-swim program, ensuring strong alignment with training and competition pathways.
  • Maintain a cohesive progression framework that promotes continuous improvement for swimmers.
  • Partner School Curriculum and Squads:
    • Oversee partner school swim curricula and/or squad programs as needed, maintaining top-tier coaching and instructional quality.
    • Adapt programs to meet individual school requirements and club standards.
  • Professional Development and Workshops:
    • Conduct skill workshops and continuous professional development sessions for Club teachers and partner school staff.
    • Promote a culture of growth and excellence within the coaching team.
  • Event and Gala Management:
    • Coordinate and manage swim events, including galas for the Club and external school partners.
    • Oversee logistics, scheduling, and staffing to ensure successful and well-organised events.
  • Staff Recruitment and Expansion:
    • Build and expand the pool of part-time swimming teachers and coaches to support Club growth.
    • Ensure a robust, qualified, and motivated teaching team is always available to meet demand.
  • Staff Briefings and Performance Reviews:
    • Conduct weekly staff briefings to align team objectives, address challenges, and share updates.
    • Evaluate team performance, offering guidance and feedback in close collaboration with management.
  • Facility Coordination:
    • Communicate regularly with venue facilities teams to uphold venue standards and maintain a positive working relationship.
    • Address any operational or facility-related issues promptly and effectively.
  • Reporting and Quality Assurance:
    • Complete all required Club and venue reports in a timely manner.
    • Ensure that quality standards are strictly maintained and never compromised.
  • Customer Service and Engagement:
    • Provide a high level of customer engagement with students and parents, fostering a positive, energetic, and supportive learning environment.
    • Address inquiries or concerns promptly, ensuring customer satisfaction and retention.
  • Professional Presentation:
    • Maintain a well-groomed, professional appearance at all times.
    • Represent the Club's values and reputation through consistent, courteous, and professional conduct.
How to apply

Please submit a Cover Letter telling us why you are applying for the role, explain your passion/interest in swimming, and summary of club operations experience.

This vacancy may require the following qualifications:

  • Teaching Swimming: SEQ Level 3 Swim Coordinator
  • Teaching Swimming: SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF)
  • Degree or equivalent
  • Coaching Swimming: Senior Swimming Coach Certificate or Level 3 Award
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