Workshop Manager
2 weeks ago
Workshop Operations:
- Manage and optimize daily workshop activities, including task assignment, scheduling, and resource allocation.
- Monitor and control workflow to ensure deadlines are met and customer expectations are exceeded.
- Implement and improve processes for maximum efficiency and productivity.
Quality Assurance:
- Ensure that all work completed in the workshop meets or exceeds quality standards and industry best practices.
- Perform regular quality checks, inspections, and audits.
- Address and resolve any customer complaints or issues promptly.
Customer Service:
- Interact with customers to address inquiries and concerns, maintaining a high level of customer satisfaction.
- Establish and maintain positive relationships with customers and provide solutions to meet their needs.
- Handle customer feedback and make necessary improvements.
Cost Management and Revenue Growth:
- Develop and manage the workshop's budget, controlling costs effectively.
- Continuously assess workshop operations to identify opportunities for cost reduction and efficiency improvements.
- Explore and implement cost-effective measures without compromising on quality.
- Collaborate with senior management to identify revenue-generating opportunities, such as offering new services or expanding the customer base.
- Monitor financial performance and make data-driven recommendations to optimize revenue.
Oversee Inventory and Supplies Management:
- Monitor and control inventory levels to minimize waste and reduce costs.
- Develop relationships with suppliers to secure competitive pricing and availability.
Safety and Compliance:
- Ensure strict adherence to safety protocols, standards, and regulations.
- Conduct regular safety training for staff and maintain records of safety inspections and incidents.
- Promote a culture of safety awareness and responsibility.
Equipment and Facility Maintenance:
- Maintain workshop equipment in good working condition and schedule regular maintenance.
- Oversee facility upkeep and ensure a clean, safe, and well-organized working environment.
- Manage relationships with equipment vendors and service providers.
Service Portfolio Expansion:
- Research and assess market demand and industry trends to identify potential new services or improvements to existing services.
- Collaborate with the team to develop and implement new service offerings, ensuring they align with the company's goals and customer needs.
Technical Training:
- Provide technical training to the workshop team to enhance their skills and knowledge in areas relevant to their job roles.
- Develop and implement training programs to keep the team updated with the latest industry standards and technologies.
Team Leadership:
- Lead, coach, and motivate a team of workshop technicians and support staff.
- Provide clear direction, set performance goals, and conduct regular performance evaluations.
- Foster a positive work environment that encourages teamwork and continuous improvement.
Recruitment and Team Development:
- Participate in the recruitment and selection of new team members when needed to meet increased workload or to fill vacant positions.
Skills:
- 5+ Years of experience in GCC within Automotive industry
- Minimum 3 Years of experience as Workshop Manager
- Arabic speaking is ideal but not necessary
- Experience in off-roading is ideal but not necessary
- Excellent communication and team handling skills
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