M365 Adoption Lead

Job Snapshot

Title: M365 Adoption Lead - Change Management
Location: Abu Dhabi, United Arab Emirates
Industry: IT and Services
Function: IT Project Management
Experience: 3‑5 years
Job Type: Full‑time

Salary: 20,000–32,000 AED per month

Overview

The M365 Adoption Lead – Change Management will champion the successful implementation of Microsoft 365 tools across a large, complex organization, aligning business needs, IT capabilities, and communication plans to drive user engagement, collaboration, and measurable productivity gains.

Key Responsibilities

• Evaluate current Microsoft 365 usage and maturity across the organization to identify adoption gaps, improvement opportunities, and success metrics.
• Develop and manage M365 adoption strategies that support business transformation, user engagement, collaboration, and measurable productivity outcomes.
• Oversee adoption of Microsoft 365 applications including Teams, SharePoint, OneDrive, Power Platform, Viva, Exchange, Intune, Identity and Access Management, and Security and Compliance services.
• Define project KPIs, adoption metrics, success measures, and reporting methods before, during, and after adoption initiatives.
• Design and deliver communication plans, awareness campaigns, training sessions, workshops, user guides, and support materials for M365 users.
• Build, guide, and manage a network of M365 champions who can promote best practices and support adoption across business units.
• Work with different departments to understand business needs and recommend practical M365 solutions aligned with user personas and operational workflows.
• Analyze user feedback, usage reports, adoption dashboards, and engagement trends to identify improvement areas.
• Measure and report on the adoption, impact, business value, and outcomes of M365 tools and services.
• Identify risks, resistance points, adoption barriers, technical issues, and change‑management challenges, then escalated or resolve them as needed.
• Collaborate with IT, business, project, security, and support teams to align M365 adoption activities with wider organizational initiatives.
• Provide troubleshooting support for M365 application issues by coordinating with IT support teams and technical specialists.
• Lead cross‑functional teams in the evaluation, selection, implementation, and integration of new M365 applications or capabilities.
• Monitor licensing agreements, software subscriptions, usage patterns, and cost‑optimization opportunities for M365 tools.
• Maintain documentation, knowledge repositories, adoption resources, FAQs, training content, and support references for M365 users.
• Stay updated with Microsoft 365 trends, new features, emerging technologies, and Modern Workplace best practices.
• Foster a culture of collaboration, digital teamwork, knowledge‑sharing, and effective use of Microsoft 365 platforms across the organization.

Ideal Profile

• Bachelor's degree in Business, Information Technology, Computer Science, Digital Workplace, Change Management, or a related field.
• 3‑5 years of experience leading Microsoft 365 adoption, digital workplace transformation, change management, or user enablement projects.
• Experience working in a large and complex organization with multiple stakeholders, business units, and user groups.
• Strong practical knowledge of Microsoft 365 tools and services, including Teams, SharePoint, OneDrive, Power Platform, Viva, Exchange, Intune, Identity and Access Management, and Security and Compliance.
• Experience designing, deploying, supporting, or promoting Microsoft Modern Workplace solutions.
• Strong understanding of change‑management methodologies such as Prosci ADKAR, Kotter, Bridges, or similar frameworks.
• Ability to design communication, training, engagement, and support strategies for different audiences and channels.
• Strong analytical ability with experience tracking usage data, adoption metrics, feedback patterns, KPIs, and business impact.
• Excellent presentation, facilitation, communication, and stakeholder management skills.
• Ability to build trust, influence users, and engage leaders, champions, IT teams, and business stakeholders.
• Creative and agile mindset with the ability to adapt adoption plans to changing business needs.
• Good understanding of licensing, software subscriptions, user enablement, digital collaboration, and productivity improvement.
• Certifications in Microsoft 365, change management, project management, or Modern Workplace technologies will be an advantage.

Skills Set

• Microsoft 365 adoption
• M365 change management
• Modern Workplace
• Microsoft Teams
• Share