Operations Manager
7 days ago
As our business continues to grow, we are seeking an experienced and dynamic Operations Manager to join our team. In this role, you will be a key player in ensuring the seamless operations of charters and scheduled flights, transporting prized horses and live animals globally, with a focus on UAE, KSA, and Bahrain. Your role requires proactive problem-solving, strategic planning, and hands-on execution to maintain a high service standard of stable-to-stable movements. Personalised client relations and operational efficiency are key.
Key Responsibilities:
Operations & Logistics:
- Oversee and plan the air and road transport of horses and live animals, ensuring safe and efficient operations.
- Coordinate with multiple stakeholders, including airlines, ground agents, veterinary departments, and relevant authorities.
- Ensure compliance with veterinary and customs regulations, managing all associated documentation and procedures.
- Collaborate with customs authorities to ensure seamless clearance of live animal shipments, solving any issues that may arise in the process.
- Foster and manage personalized client relationships, maintaining service excellence and client satisfaction at every step.
- Proactively address potential operational issues, implementing effective problem-solving strategies to avoid delays or complications.
- Monitor flight and road shipments to ensure timely and accurate execution of schedules.
- Handle after-hours operational needs as required to ensure uninterrupted service and client satisfaction.
Business Development & Strategy:
- Lead the expansion and management of operations in KSA and Bahrain, building key infrastructure and nurturing local relationships.
- Negotiate competitive rates with suppliers, vendors, and airlines to ensure cost efficiency without compromising service quality.
- Develop and implement operational systems and best practices to drive continuous improvement and scalability.
- Identify opportunities to grow business by building and maintaining key client relationships, offering tailored solutions to meet client needs.
- Ensure efficient management of invoicing, quotations, and payments, and oversee financial transactions.
- Maintain supplier rate competitiveness through regular analysis and negotiation.
- Collaborate with the Finance team to manage receivables, payables, and detailed job cost reports.
- Supervise and mentor operations coordinators and flight/road teams to ensure optimal performance.
- Conduct regular training and professional development sessions to ensure a high-performing team.
- Create and update systems, policies, and standard operating procedures (SOPs) for any new processes, ensuring they are integrated into the system and aligned with updated regulations and procedures.
- Manage team schedules and workloads to ensure efficient and uninterrupted operations.
Requirements:
- Bachelor's degree or Management Diploma in Logistics, Supply Chain Management, or a related field.
- Strong written and verbal communication skills in English (Arabic proficiency is an advantage).
- Proven experience as an Operations Manager in airfreight logistics, freight forwarding, equestrian stable operations, or equine/live animals shipping.
- Strong experience in managing key client relationships and delivering exceptional customer service.
- Extensive knowledge of customs procedures and regulations, with the ability to handle any issues that may arise.
- Exceptional leadership, problem-solving, and organizational skills.
- Ability to work independently, maintain confidentiality, and adapt to a dynamic and fast-paced environment.
- Strong financial acumen with an ability to manage costing, budgets, and commercial negotiations.
- Willingness to travel to KSA and Bahrain as needed.
- Strong commitment to service excellence and client satisfaction.
This role offers long-term growth potential, with an initial four-year contract. The salary and benefits package for this position is competitive and commensurate with experience.
How to Apply:
If you are ready to join a rapidly growing and innovative company, please send your CV to careers@equitranslogistics.com (Ref:EOM202503).
Seniority levelMid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing
IndustriesTransportation, Logistics, Supply Chain and Storage
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