Corporate Operations

Job Ref: 46221

Location: Dubai

Address: Academic City - Dubai

Corporate Operations (Executive & Corporate Office) – University of Birmingham, Dubai

Having established ourselves in Dubai International Academic City in 2018, we have now moved to our new state‑of‑the‑art campus which opened in September 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long‑term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.

Background

Professional Services Ethos

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. Here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of services and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example, Welcome or Graduation. In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.

To contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

• A high level of intellectual aptitude;
• Strong agility and a portfolio of skills that can adapt to meet changing circumstances;
• An innovative and creative mindset;
• Both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.

Position Details

• Position: Executive & Corporate Office
• Discipline: Dubai Operations
• Employer: University of Birmingham, Dubai campus
• Salary: Competitive. Band 500
• No. of positions: 1
• Schedule: Full time
• Location: Dubai, UAE

Department Overview

The Executive and Corporate Office represent the Senior leadership of the University of Birmingham Dubai and support the delivery of central corporate services which include Campus Operations, Client Relations, Finance, Human Resources, and, in collaboration with Student Services, administering outstanding student‑centred customer service.

All members of the office work to execute the mission set out by the University’s Executive Board and Council and are required to work closely with colleagues from the Edgbaston campus to ensure that governance, policy and processes are effective and meet the needs of the wider university.

Role Summary

• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
• Undertakes continuous personal and professional development.

Executive Assistance and Operations

• Reporting to the Executive Operations Manager, you will have excellent administrative and organisational skills, work diligently when handling large volumes of data and an ability to prioritise important tasks.
• You will support the Senior leadership of the campus and provide administrative support to the Corporate Service Functions which include Equality, Diversity and Inclusion, Finance and External relations.
• Act as a first point of contact when dealing with correspondence calls or on the Front Desk at the main campus reception to support the smooth running of customer interaction points within the campus.
• Manage initial requests in‑person or over the phone dealing with general queries and delegate more technical queries to appropriate teams.
• Assist in travel and temporary accommodation arrangements for staff where required.
• Review and summarise miscellaneous reports and documents, and prepare collateral, and correspondence for the Governance Meetings where required.
• Provide secretarial support for various committees and governance meetings.

Corporate and Enrichment Events

• Deliver outstanding customer service and support with bookings for bespoke commercial and corporate events in accordance with the clients’