Room Technician

7 days ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Roles and responsibilities
  • Perform daily inspections of guest rooms to ensure proper functioning of all equipment, lighting, plumbing, and furniture.
  • Carry out repairs and maintenance work for any room-related issues, including electrical, plumbing, air conditioning, and general room upkeep.
  • Respond promptly to guest maintenance requests and resolve issues efficiently to minimize guest disruption.
  • Ensure rooms are prepared and maintained in excellent condition before guest check-in.
  • Assist in maintaining an organized inventory of tools, spare parts, and supplies needed for room repairs.
  • Follow all safety guidelines and protocols when performing repairs and maintenance tasks.
  • Report any major malfunctions or problems to the Engineering Department or Maintenance Manager for further action.
  • Work collaboratively with the housekeeping team to address any room-related issues that affect guest satisfaction.
  • Maintain high standards of cleanliness and safety within the work environment.

What We Need From You

  • Previous experience in hotel maintenance or room technician roles preferred.
  • Knowledge of electrical, plumbing, and general maintenance procedures.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills, with a guest-oriented attitude.
  • Ability to work independently and as part of a team.

Technical and Maintenance Skills

  • Electrical Repairs: Fixing electrical issues such as malfunctioning lights, switches, or power outlets in guest rooms.
  • Plumbing Troubleshooting: Addressing issues related to sinks, toilets, showers, and faucets, including leaks or clogs.
  • HVAC System Maintenance: Ensuring that heating, ventilation, and air conditioning (HVAC) systems are functioning properly and maintaining a comfortable room environment for guests.
  • Appliance Repair: Repairing or troubleshooting in-room appliances like televisions, minibars, refrigerators, hairdryers, and coffee makers.
  • Carpentry and Basic Construction: Handling minor repairs or touch-ups related to furniture, doors, and windows.

Problem-Solving and Troubleshooting

  • Diagnosing Issues: Identifying problems with in-room amenities or equipment and determining the best course of action to repair or resolve them quickly.
  • Providing Immediate Solutions: If a technical issue arises during a guest's stay, the technician must address it promptly and find temporary or permanent solutions without disrupting the guest experience.

Preventive Maintenance

  • Routine Inspections: Performing regular inspections of room systems and equipment to prevent breakdowns, ensure functionality, and address any minor issues before they escalate.
  • Record Keeping: Documenting maintenance tasks, including repairs, inspections, and part replacements, and ensuring that records are updated accurately.
  • Scheduled Maintenance: Performing scheduled tasks like replacing air filters, cleaning equipment, and checking for wear and tear.

Guest Interaction

  • Professional and Courteous Communication: Interacting with guests when necessary, addressing concerns or requests related to room issues (e.g., temperature, malfunctioning devices), and offering friendly service.
  • Minimizing Guest Disruption: Ensuring that any maintenance work in occupied rooms is performed at convenient times for the guest, and completing tasks as quietly and efficiently as possible.

Health and Safety Compliance

  • Adhering to Safety Protocols: Ensuring all work is completed according to safety standards, including safe handling of tools, chemicals, and equipment.
  • Guest Room Safety: Addressing potential safety hazards in the room, such as faulty wiring, broken glass, or fire hazards.
  • Emergency Response: Knowing how to respond to emergencies, such as power outages, plumbing issues that could lead to flooding, or safety concerns in guest rooms.

Inventory and Equipment Management

  • Tool Management: Keeping an organized inventory of tools and maintenance supplies required to perform repairs and maintenance tasks.
  • Equipment Stock Control: Ensuring that replacement parts and necessary equipment (e.g., light bulbs, batteries, or plumbing parts) are available and replenished when necessary.
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