Technical Account Manager

1 week ago


Dubai, Dubai, United Arab Emirates Tanla Solutions Full time

Responsible to manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization.

What you'll be responsible for?
  1. Partner with customers' stakeholders to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives.
  2. Develop an understanding and knowledge of customer's product implementation and evangelize capabilities of Karix across all product lines.
  3. Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.
  4. Manage escalated customer complaints and their major incidents.
  5. Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
  6. Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
  7. Deliver business value and innovation to a customer's business by understanding customer's key business challenges and potential for growth.
  8. Proactively communicate technical product changes and other relevant updates.
Qualification and other skills
  1. Engineering Graduate in Computer Science or Electronics.
  2. Proactive, self-motivated individual with an analytical mindset to solve issues with a focus on client/customer requirements.
  3. Takes initiative and accountability.
  4. Team player and actively engages and contributes in the team.
  5. Ability to manage timelines effectively.
  6. Must have attention to detail.
  7. Flexible to work in a 24x7 environment.
  8. Excellent communication in English (written & verbal) and interpersonal skills.
What you'd have?
  1. Graduate Engineer with PG in Marketing, Communications, Computer Science, or Electronics.
  2. 3-4 years of experience in customer success/support/technical account management preferably from Telecom or IT industry.
  3. Highly organized and able to multi-task.
  4. Self-driven and proactive nature.
  5. Excellent communication and interpersonal skills.
  6. Demonstrate leadership qualities and the ability to influence C-Level executives.
  7. High computer literacy and ability to learn new software.
  8. Knowledge of customer success processes.
  9. Patient and active listener.
  10. Passion for service.

Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

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