CRM Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Washmen Full time

Washmen is revolutionizing the way people approach laundry. As the leading mobile laundry app in the UAE, we serve over 50,000 loyal customers who trust us to simplify their lives with seamless, reliable, and innovative laundry solutions. With a focus on quality, convenience, and sustainability, Washmen is setting new standards in garment care, home cleaning, and beyond. We're growing fast and looking for creative minds to join us on this journey of transformation

Job Description: As the CRM Manager, you will take ownership of developing and implementing customer relationship management strategies that focus on building stronger connections with our existing customers and most importantly, maximizing our sales.

Your goal will be to drive customer retention, enhance engagement, and maximize lifetime value through personalized and data-driven communication. This role requires a hands-on approach to lifecycle campaign management, customer segmentation, and performance analysis to ensure we are meeting business goals effectively.

Key Responsibilities:

  1. Strategy Development: Create and execute comprehensive CRM strategies aimed at improving customer loyalty and driving repeat business. Identify opportunities to enhance the customer journey and implement strategies to address gaps.
  2. Campaign Management: Design, manage, and optimize lifecycle marketing campaigns on Leanplum across channels, including email, WhatsApp, push notifications, and in-app messaging. Ensure campaigns are personalized, relevant, and aligned with customer segments.
  3. Customer Insights and Segmentation: Leverage customer data to identify key segments, behaviors, and preferences. Continuously refine segmentation strategies to deliver tailored messages and offers based on feedback from customers done through CRM insight goals.
  4. Collaboration: Work closely with marketing, product, and data teams to ensure a unified customer experience. Partner with creative teams to produce compelling CRM content that resonates with target audiences.
  5. Performance Analysis: Monitor key CRM metrics - churn rates, retention rates, customer LTV and use them as a basis to drive your new campaign ideation / implementation. Analyze campaign results and provide actionable recommendations for improvement.

Self-starter with excellent time management skills, capable of working independently and driving projects forward proactively.

Why Join Washmen? Be part of a brand that's revolutionizing an essential industry. Work alongside a passionate and driven team dedicated to creativity and innovation. Create for a growing audience of 50,000 loyal customers , directly impacting their experience and connection with the brand. Enjoy a role where your ideas and designs will play a key part in driving Washmen's growth and innovation.

Enjoy Public Holidays as per UAE government announcements.

Receive 22 paid vacation days and 15 paid sick days annually.

Enjoy the flexibility of a remote position , while adhering to UAE working hours .

#J-18808-Ljbffr

  • CRM Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates ARADA Developments LLC Full time

    The CRM Manager will be responsible for developing and implementing Arada Hospitality CRM system, loyalty program across the hospitality brands portfolio. This role will engage with key stakeholders across all support functions including Marketing, IT, Digital, Branding to ensure a seamless customer experience within all touchpoints. The role will set a set...

  • CRM Manager

    1 day ago

    Dubai, Dubai, United Arab Emirates ARADA Developments LLC Full time

    The CRM Manager will be responsible for developing and implementing Arada Hospitality CRM system, loyalty program across the hospitality brands portfolio. This role will engage with key stakeholders across all support functions including Marketing, IT, Digital, Branding to ensure a seamless customer experience within all touchpoints. The role will set a set...

  • CRM Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Metropolitan Premium Properties Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Metropolitan Premium PropertiesMetropolitan Premium Properties is seeking a dynamic and results-driven CRM Manager to design and execute campaigns that drive sales and maximize customer conversion. You will be responsible for leveraging customer journey data to...

  • CRM System Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job RoleThis CRM System Manager role involves managing the day-to-day operations of the Zoho CRM and its suite of applications, ensuring seamless integration and performance of new features and improvements.The ideal candidate will have a strong understanding of CRM principles and business processes, with experience in Zoho CRM development, customization,...

  • CRM System Manager

    1 day ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job OverviewThis is a critical role that requires a highly skilled and experienced individual to manage the Zoho CRM system. The successful candidate will be responsible for managing the daily operations of the system, ensuring seamless integration and performance of new features and improvements.Main Responsibilities:Manage the daily operations of the Zoho...

  • MENA CRM Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    About the JobThis Senior Marketing Coordinator role is responsible for driving best-in-class customer relationship management (CRM) across the MENA region. The successful candidate will create and manage a regional CRM calendar, execute campaigns through comms briefing, approval, and scheduling in close collaboration with external local...

  • Crypto CRM Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Crypto Banter Full time

    Crypto CRM Manager (With SEO & Copywriting)Crypto School is a dynamic start-up revolutionizing cryptocurrency education for a global audience. As a key player within the Crypto Banter community, our mission is to create the ultimate learning experience, making crypto accessible, engaging, and safe for everyone.The Role:We're on the lookout for a seasoned and...

  • CRM System Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job RequirementsTo be successful in this role, you will need to have:Proven Experience:Proven experience as a Zoho CRM developer and development manager or similar role.Skills and Qualifications:Strong understanding of CRM principles and business processes.Proficiency in Zoho CRM development, customization, and integration.Excellent analytical,...

  • CRM Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Refine Development Management Full time

    Direct message the job poster from Refine Development ManagementTalent Acquisition Manager - Find and Hire the Best TalentThe CRM Specialist is responsible for managing the company's Customer Relationship Management (CRM) system and ensuring it effectively supports the entire sales and customer service process. This role involves overseeing the...

  • CRM Specialist

    3 days ago

    Dubai, Dubai, United Arab Emirates Refine Development Management Full time

    Direct message the job poster from Refine Development Management Talent Acquisition Manager - Find and Hire the Best TalentThe CRM Specialist is responsible for managing the company's Customer Relationship Management (CRM) system and ensuring it effectively supports the entire sales and customer service process. This role involves overseeing the...