Compliance Specialist
2 weeks ago
Description
Aspart of the Network health / Trust & Safety team, thecandidate will support in making sure that after a non complianceis identified, DSPs have ample opportunities to course correctbefore moving to more drastic measures as per the non-complianceenforcement policy.
The candidate will supportin tracking Corrective action plans (CAP), issuing and trackingBreaches of Contract (BOC), and executing Exits from the program,acting from the moment a Delivery Service Partner (DSP) commits aviolation and fails to address it within agreed upontime.
Additionally, the candidate will supportin developing standard operating procedures to manage noncompliance cases in collaboration with relevant stakeholders tohold DSPs accountable for noncompliance.
Thecandidate will work hand-in-hand with TRC, DSP program managers,business coaches and other AMZL teams as an independent party toensure enforcement is fair andconsistent.
Finally, the candidate will alsosupport in the creation of SOPs related to handling escalations(from drivers, DSPs, Amazonians or customers calling to flag a DAswrong behavior), including SOPs related to the tools allowing thoseescalations to be submitted.
The key skillsneeded for this role are related to 1- process management (designand optimization) 2- communication skills (clarity and concisenessin written and in verbal communications) 3-Analytics
Key jobresponsibilities
Develop SOPs and dashboardsfor Network Health and Trust & Safety charters, Executemechanisms within the team mandate (CAP tracking, BOC issuing andtracking, Exits management)
We are open tohiring candidates to work out of one of the followinglocations:
Dubai,ARE
BasicQualifications
Fluent in spokenand written Arabic, Process management (design and optimization - 6sigma++), Analytical skills, business acumen, excellent written andverbal communication skills, focus,multitasking
PreferredQualifications
Writing skills,influence skills, ability to structure an argument to make it briefand complete, clear and concise (to the point)communication
Adminstrative Skill,Collaborationskills
Employment Type : FullTime
Department / Functional Area: Administration
Experience: years
Vacancy: 1
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