Application Support Associate

6 days ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Roles and responsibilities

Skills: Java, J-Scripting, AJAX, UNIX Knowledge, BPM Workflow, CSS, XML, HTML, Oracle SQL
Ø Experience in Process modelling and development/implementation using IBM BPM BAW, Knowledge of Advanced Encryption Standards (AES)
Ø Hands on experience on IT production support and should be well versed with ITIL IT Operations framework for incident, problem and change management.
Ø Proficient in Application support and providing solutions to meet the requirements and design Proof of Concept (POC). Experience in defining the best practices and implementing right through the development stages.
Ø Experience in integrating IBM BPM with databases, web services, LDAP, SMTP and other integration services, database integration, service integration.
Ø Experience in installation and troubleshooting IBM BPM application. Hands-on in IBM WODM and IBM FileNet.
Ø Experience in Integration with External systems like CRM and Core banking systems involving middleware for secure transactions. E.g., Integration with Open APIs, Microservices, FINACLE, TIBCO etc.
Ø Should be able to manage complete BPM Application involving Process Flows /Handling Change Requests and Supporting the Critical Issues involving Production environment in IBM BPM.
Ø Experience on performing the DR /PR Drill and OS patching on BPM infrastructure server. Process modeling and development/implementation using IBM.
Ø Performs optimization, and automation activities to support the implementation of a product/application.
Ø Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.
Experience: 5 Years
Certifications: IBM BPM Certified, ITIL Certification

Desired candidate profile

Application Monitoring and Performance

  • Monitor Application Performance : Continuously monitor the performance of applications to ensure they are functioning optimally.
  • Proactive Issue Detection : Identify and address potential issues before they impact end users. This can involve performance bottlenecks, system errors, or inefficient resource usage.
  • Application Tuning : Optimize and tune applications to improve performance, responsiveness, and resource consumption.

Troubleshooting and Issue Resolution

  • Technical Support : Provide second-line or third-line technical support to end-users who encounter issues with applications.
  • Incident Management : Investigate, diagnose, and resolve incidents related to software applications. This can involve analyzing logs, performing diagnostics, and working with development teams.
  • Root Cause Analysis : Identify the root causes of recurring issues and work on solutions to prevent future problems.

Software Deployment and Updates

  • Patch and Update Management : Manage the deployment of software patches, updates, and new releases, ensuring that applications are up-to-date and secure.
  • Version Control : Ensure that the correct version of the application is running in the production environment and handle version upgrades when necessary.
  • System Configuration : Assist in configuring and setting up applications for different environments (development, staging, production).

Collaboration with Development and IT Teams

  • Work with Developers : Collaborate with developers to fix bugs, implement enhancements, or deploy new features.
  • Cross-Department Collaboration : Work with other IT departments (e.g., network teams, database administrators) to resolve issues that span different technology layers.
  • Customization and Integration : Help integrate applications with other systems, ensuring seamless data flow and functionality between systems.
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