General Services Unit Head

4 weeks ago

Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
General Services Unit Head - UAE NATIONALAbu Dhabi, United Arab Emirates

| Posted on 10/13/2023

Job Purpose: Support in monitoring managing the General Services unitsand ensure implementing General Services policies, processes, strategies, demand planning,operational reporting, forecasting with compliance guidelines to be followed. Ensure all General Servicesoperations are in line with the overall strategy.General Services Annual Plans: Support the General Services Section Head in developing theGeneral Services operational plans by assisting in the collection of data on the needsassessments, performance reviews, capacity planning and cost/benefit analyses.General Services Process & Activistes Management: Assess the needs and provide recommendations the GeneralServices Section Head on the resources needed to deliver administration and logistics servicesacross respective organizations locations, ensuring that assets are accessible and operated effortlessly.Ensure that all offices have the required equipment,amenities and offerings, preserving our reputation as an employer of choice.Provide support and answering queries from employees whensolicited.Manage or escalate the queries and complaints from thecentralized helpdesk, orientate queries and complaints to the appropriate individuals and assure thatthese are resolved in due time to safeguardstandards and meet government requirements.Monitor general services expenditures, introduce innovativesolutions and ensure that procurement expenditures are within budget to achieve optimization.Support in directing warehouse activities to supportdepartments across the organizations requiring storage services.Manage the flow of documents in and out the organization.Manage updating and maintaining document management systemsand physical records.Support in the management of the full cycle of visaprocessing, including mission visa requests to ensure business continuity, sharing changes in regulationsand proposed mitigations plans with the People & Performance Director.Oversee and manage HOTAC requirements for new joiners and onapproved missions, ensuring approvals are in place and this is provided aligned topolicy and procedures.Work closely with Technical Operations to ensure generalservices are fully integrated and operations are seamless.General Office Management: Support in the management of space allocations of staff andprovide relevant and necessary onboarding activities.Digitalization: Moving towards continuous improvement of People &Performance activities and automating the tasks to ease the usage by employeesand managers.Continuous efforts in moving towards paperless organizationby automating all possible processes.Policies, Processes and ProceduresContribute to the development of processes and procedures tooptimize workflows, pertaining to the unit.Collaboration: Collaborate with internal and external stakeholders onmatters related to the unit, in order to facilitate flow of information andalso to build awareness in those areas. Day-to-Day Operations: Support in the management of the day-to-day operations ofthe section, providing some guidance in the related area, encouraging teamworkand facilitating related professional work processes in order oachieve high performance standards and ensure thatemployees’ activities are performed in timely, efficient, and effective manner. Report on a regular basis to General Services Section Headon the operational activities and challenges and faced, with mitigations taken, etc (as required to keepthe Line Manager informed and updated on the units activities). Budget: Contribute to the preparation of the unit’s budget andmonitor the financial performance of a given area of activity versus set budgetto ensure alignment with the planned budget guidelines. Provide timely budget submissions to Finance on headcountand costing data, as and when requested.

People Management: Manage the effective achievement of the unit, when directed,including objectives by setting individual targets, developing and motivating staff, conducting andreviewing performance appraisals for direct and indirect reports, assisting inrecruitment, providing formal and informal feedback in order to maximise subordinates and section’s performance Contribute to the achievement of Emiratisation requirementswithin the unit through recruitment, development and retention of UAE nationals and in line withP&P’s Emiratisation initiatives.

Contribute to the development of employees throughidentifying the appropriate learning and development opportunities.

Change Management: Enable a culture susceptible to change management bycommunicating the business case for change and benefits to staff so that employees are motivated totake a ‘hands-on’ and ‘can-do’ approach to new business challenges, participating in the development of newinitiatives, meeting planned targets, and demonstrating preferred high-performance behaviours RequirementsQualification• Bachelor’s degree in human resources, BusinessAdministration or equivalent• Master’s degree in human resources, Business Administrationor equivalent is preferred.• Certifications in Human Resources are preferred.ExperienceAt least 5 years of experience in General Services/Administration Management at least 3 at senior level.Skills• Full professional English and Arabic proficiency both inspeaking and writing• Skilled in MS Office (PowerPoint, Word and Excel)• High level of competency in relevant software applications• Self-motivated with a proven ability to complete work in atimely manner• Ability to quickly integrate with existing businesssoftware tools and knowledge of other relevant industry software• Excellent written and verbal communication skills -including appropriate stakeholder alignment• Evidence of creating, implementing, and managing policiesand procedures• Ability to multi-task and to prioritize work effectively• Ability to work under own direction and high degree ofinitiative• Knowledge in Call Center development and data management.• Knowledge of data analysis, call center software, andforecasting techniques#J-18808-Ljbffr

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