Customer Support Officer

4 weeks ago


United Arab Emirates National Bank of Ras Al-Khaimah PJSC Full time

AtRAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

As a Customer Support Officer, your responsibility is to ensure delivery of quality service and provide ongoing support for the Business Banking Commercial Team. Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.

What You'll Do

  • Assisting RMs/SRMs to achieve their objectives through providing support for operational submissions/transactions.
  • Assisting in portfolio management through monitoring of deficiencies, compliance issues, etc., and reporting the same.
  • Liaising regularly with various departments including but not limited to Treasury, Operations, Legal, and Compliance, within the bank and managing requests and enquiries pertaining to transactions and/or documentation.
  • Assisting in portfolio management and ensuring minimal document deficiencies.
  • Attending to clients' enquiries and coordinating with various departments to ensure resolution in a timely manner.
  • Initiating RB5, AECB, Probe, World, Aloc, Google, and CBRB checks, etc.
  • Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
  • Consolidating reports and submissions to relevant departments, such as BB-Products, Compliance, etc.
  • Managing IBPS/Cross-sell/BPM applications, among others.
  • Exploring and highlighting business opportunities in the Unit's portfolio.
#J-18808-Ljbffr

  • United Arab Emirates Rak Bank Full time

    Description At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.As a Customer Support Officer your responsibility is to ensure delivery of quality service and provide an on-going support for the...


  • United Arab Emirates ADIB Full time

    Role : Customer Servicer Support Officer Role Purpose : Deliver Excellent customer service in accordance with agreed standards. Key Accountabilities of the role : Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Perform efficient troubleshooting of...


  • United Arab Emirates beBee Careers Full time

    Job OverviewWe are seeking a highly motivated Customer Support Associate to join our team. The selected candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Main Responsibilities:Customer Service: Accept and prepare USPS indemnity claim applications and other customer inquiry forms.Mail...

  • Customer Support

    2 weeks ago


    United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Responsibilities Supports and provides service via toll free, e-mails, live chats, and social media to manage the business relationship with customers. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services. Generates Sales Leads. Registers customer details and complaints for sales and service in order to guarantee...


  • United Arab Emirates Qashio Full time

    The Customer Support Associate works with a high-performing team of customer-centric professionals and is expected to support our clients on a daily basis. They will anticipate and proactively fix issues before they happen. In this role, they will regularly collaborate and communicate with peers in their internal team, plus teams in Customer Success,...


  • United Arab Emirates beBee Careers Full time

    Job DescriptionThe primary responsibility of the Customer Service Officer is to provide exceptional support to clients by responding to inquiries, resolving issues, and enhancing their overall experience. The ideal candidate will possess excellent communication skills, a quality-focused mindset, and the ability to multitask in a fast-paced environment.Key...


  • United Arab Emirates Filtrona Full time

    About Filtrona Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 8 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre...


  • United Arab Emirates beBee Careers Full time

    **Operational Support Role:**We are seeking an organized and detail-oriented individual to fill the position of Operations Executive.The successful candidate will support operational processes, handle client inquiries, assist with reporting, and contribute to market research to enhance internal decision-making.Main Responsibilities:Deliver timely and...


  • United Arab Emirates beBee Careers Full time

    Job OverviewWe are seeking a highly organized and communicative individual to join our team as a Sales Document Coordinator. In this role, you will be responsible for collecting, validating, and submitting sales supporting documents to customers.Your key responsibilities will include:Collecting and verifying sales supporting documents from...


  • United Arab Emirates Rak Bank Full time

    Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description As a Business Support Officer, you will be responsible for providing support through effective coordination between the Sales & Support team. Regular liaising internally with the operation team & externally with the provider to meet...