Customer Relation Executive

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Elevon Core Full time
Job Code INTLMGD1078 Designation Customer Relation Executive Business Vertical INTLMalabar Gold & Diamonds Job Summary Greetand welcome customers to the jewellery store in a friendly andprofessional manner.
Assist customers in their jewelleryselection by providing product information explaining features andbenefits and suggesting suitable options based on theirpreferences.
Build strong customer relationships byproviding exceptional service and personalized attention to eachcustomer.
Address customer inquiries concerns andcomplaints promptly and effectively ensuring customersatisfaction.
Maintain a deep knowledge of the storesjewellery collection including materials gemstones designs andcurrent trends.
Assist customers with jewelry fittingsand adjustments ensuring a comfortable and proper fit.
Process sales transactions accurately and efficiently includingcash handling credit card payments and issuing receipts.
Maintain a clean and organized store environment includingmerchandise displays and showcases.
Collaborate with thesales team to achieve individual and store sales targets.
Keep track of inventory levels and assist in inventory managementincluding restocking and reordering of jewellery items.
Participate in regular training sessions to enhance productknowledge and sales techniques.
Stay uptodate withindustry trends new product releases and competitorsofferings.
Provide customers with information regardingjewelry care maintenance and cleaning techniques.
Conductfollowup activities to ensure customer satisfaction and fosterlongterm relationships.
Collaborate with marketing andadvertising teams to promote sales events new collections andspecial offers.
Utilize CRM software and customerdatabases to maintain accurate customer records and track customerpreferences.
Stay knowledgeable about the companyspolicies warranties and aftersales services.
Participatein team meetings and provide feedback and suggestions for improvingcustomer experiences.
Collaborate with the visualmerchandising team to create appealing displays and windowshowcases.
Adhere to all company policies and proceduresincluding security measures and ethical business practices. Functional Area Retail Sales Location UAE Gold Souk MGD LJ;UAE Ithra 3;UAE Karama;UAE MadinatZayed;UAE Qusais 2;UAE Rak Mall;UAE Sharjah Rolla 1;UAE Gold Souk5;UAE Sharjah Al Nahda 2 State United Arab Emirates Country UNITED ARABEMIRATES EducationalQualification GRADUATION;PLUS2 /PUC Age 25 Experience 2 to 3Years Salary Range As per industry standards(AED)
Thisjob has been sourced from an external job board.
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Key Skills
Accounting & Finance,Client Servicing,Aluminium,Electrical& Instrumentation,Ims,Jboss
EmploymentType : Full Time
Experience: years
Vacancy: 1

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