Shift Manager
3 weeks ago
The Shift Manager is responsible for overseeing terminal operations during the assigned shift, while managing overall safe, efficient, and productive operations. This role is based at the Khalifa Port in Abu Dhabi.Role and Responsibilities:Operational Oversight
Supervise and coordinate the activities of terminal personnel, including crane operators, equipment operators, lashers, and clerical staff, to ensure smooth operations.Monitor vessel loading and unloading activities, yard operations, gate operations, and other terminal activities to maintain productivity and meet performance targets.Make real-time decisions and adjustments to optimize resource utilization, minimize delays, and address operational challenges.
Safety and Compliance
Enforce safety protocols, procedures, and regulations to maintain a safe working environment for all terminal personnel.Conduct safety briefings and toolbox talks to promote safety awareness and ensure compliance with safety standards.Investigate and report any accidents, incidents, or near misses, and implement corrective actions to prevent re-occurrence.
Customer Service and Stakeholder Relations
Serve as the primary point of contact for vessel operators, shipping lines, freight forwarders, and other stakeholders during the shift.Address customer inquiries, concerns, and requests promptly and professionally, ensuring a high level of customer satisfaction.Collaborate with internal departments, such as planning, maintenance, and administration, to coordinate activities and resolve issues.Supervise and mentor terminal staff, providing guidance, coaching, and feedback to enhance performance and development.Manage shift schedules, assignments, and workload distribution to ensure adequate coverage and staffing levels.Conduct performance evaluations, recognize achievements, and address performance issues as needed.
Reporting and Documentation
Maintain accurate records of shift activities, including productivity metrics, equipment utilization, and manpower allocation.Prepare shift reports, incident reports, and other documentation as required by company policies or regulatory requirements.Analyze operational data and performance indicators to identify trends, areas for improvement, and opportunities for optimization.
Desired Candidate Profile:Bachelor's Degree or a PG Diploma qualification, preferably in Logistics/Operations Management/Business Administration, with minimum 12 years' experience in a terminal management capacity at a busy container terminal, with excellent working knowledge of container handling equipment and port industry regulations.Strong knowledge of working with NAVIS N4 & SPARCS systems.Demonstrated leadership and decision-making skills, with the ability to motivate and inspire the team to achieve goals and objectives. Good interpersonal skills, and the ability to work efficiently with diverse stakeholders.Proven ability to ensure continuous improvement in operational processes, and the implementation of safety practices.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Supply ChainIndustries
Transportation, Logistics, Supply Chain, and Storage and Maritime Transportation
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