Head WaiterWaitress

As the Head Waiter atRosas Thai Restaurant you will play a pivotal role in deliveringexceptional dining experiences to our guests. Your leadershipskills extensive hospitality expertise and passion for customerservice will contribute to the smooth operation of the frontofhouseand ensure that our guests have a memorable visit. You will leadthe wait staff coordinate service and uphold the restaurants highservicestandards.

Responsibilities:

• Leadtrain and inspire the wait staff setting a positive example ofprofessionalism and serviceexcellence.
  
• Conductpreshift meetings to communicate expectations and objectives fortheshift.
  
• Ensurethat guests receive a warm welcome and attentive service exceedingtheirexpectations.
  
• Monitorand ensure the accuracy of orders verifying that all specialrequests and modifications are properly conveyed to thekitchen.
  
• Train andencourage the wait staff in effective upselling techniques toenhance the restaurants average ordervalue.
  
• Monitorsales data and strategize ways to increase guestspending.
  
• Maintainan organized reservation system and communicate effectively withtheteam.
  
• Conducttraining sessions for new hires focusing on service standards menuknowledge and hospitalityetiquette.
  
• Provideongoing coaching to enhance the teams skills andknowledge.
  
• Ensure thattables are set and presented according to the restaurants standardsfor cleanliness andaesthetics.
  
• Implement therestaurants sequence of service to maintain a consistent andexceptional guestexperience.
  
• Ensurethat the restaurant adheres to health and safety regulationsmaintaining a safe and sanitary environment for guests andstaff.
  
• Overseethe proper opening and closing procedures of the restaurantensuring compliance with operationalprotocols.
  
• Monitoronline reviews and ratings on platforms such as review websites andsocialmedia.
  

• LeadershipSkills: Proven ability to lead and manage a wait staff team toachieveexcellence.
  
• CommunicationSkills: Strong verbal and written communication skills to interactwith staff and customerseffectively.
  
• CustomerCentricApproach: Passion for providing outstanding customer service andensuring guestsatisfaction.
  
• OrganizationalSkills: Ability to manage reservations coordinate service andprioritize tasks in a fastpacedenvironment.
  
• ProblemSolving:Quick thinking and ability to address operational challenges withcreativity andefficiency.
  
• Flexibility:Willingness to work evenings weekends and holidays based onrestaurantneeds.
  
• PreviousExperience: Extensive experience as a waiter with demonstratedprogression to a leadershiprole.
  
• Food SafetyKnowledge: Familiarity with food safety regulations and sanitationpractices.
  
• Knowledgeof Thai Cuisine (preferred): Understanding of Thai culinaryofferings isadvantageous.