CX Insight Lead: VOC

Chalhoub Group is seeking a Voice of Customer specialist to own the VOC programme across the brand portfolio, turning feedback into actionable insights and continuous improvement. You will manage survey operations, ensure data quality and drive follow-up actions with brand teams.The role requires experience with Qualtrics, strong analytics, and fluency in...

Chalhoub Group in Dubai seeks a dedicated VOC Insights Specialist to run the day-to-day Voice of Customer programme, close the loop on detractors, and translate feedback into actionable insights. You will own survey operations, follow-up, and VOC reporting across CSAT, NPS and FCR.The role partners with frontline and brand teams to ensure feedback drives...

talabat is seeking a Senior Specialist - Customer Experience Insights in Dubai to drive analytics of customer feedback, NPS, VoC, and resolution metrics. The role combines quantitative analysis, qualitative interpretation, and executive storytelling to inform product and operations decisions.You will build dashboards, track sentiment, and partner with CX,...

Cara Jewellers FZCO is seeking a skilled Market Research & Insights professional in Dubai to build segmentation personas and journey insights across retail, digital, and CRM. You will lead market intelligence for UAE and global luxury jewellery and manage surveys, interviews, and external agencies.You will turn customer data into strategy with the CRM team...

talabat is seeking a Senior Specialist - Customer Experience Insights in Dubai to drive analytics of customer feedback, NPS, VoC, and resolution metrics. The role combines quantitative analysis, qualitative interpretation, and executive storytelling to inform product and operations decisions.You will build dashboards, track sentiment, and partner with CX,...

Talabat Holding is hiring a Sr. Specialist Customer Experience Strategy to own the customer journey, identify pain points and drive end-to-end CX programs.You will turn data into insights and collaborate cross-functionally to deliver measurable improvements. You will define strategy, build dashboards, and work with Product, Tech, Ops, and Markets to...

Chalhoub Group in Dubai seeks a Voice of Customer specialist to own the VOC programme across the brand portfolio, turning feedback into actionable insights and improvements. You will lead survey governance, monitor data quality and drive follow‑up actions with brand teams in a remote/nearshore setup.Applicants should have 2–4 years in VOC/CX insights, be...

A leading UAE utilities provider is seeking multiple CX Specialists to enhance customer experience through insights and journey design. Ideal candidates will have expertise in customer-centric strategies, focusing on digital and omnichannel interactions. You will have the opportunity to contribute to a significant transformation in service quality and...

Job Description:At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a...