Systems Engineer
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Infrastructure Support
- Monitor the health and availability of servers and infrastructure systems
- Perform routine server health checks and report issues to senior engineers
- Assist with user account administration in Active Directory
- Support routine operating system patching and updates
- Assist with server builds, deployments and basic configuration tasks
- Perform basic troubleshooting of Windows and Linux servers
- Support backup operations and verify backup completion
- Update technical documentation and operational records
- Escalate complex incidents to senior engineers or managed service providers
Microsoft Azure Support
- Assist with monitoring Microsoft Azure resources
- Perform basic administrative tasks for Azure Virtual Machines and storage services under supervision
- Support Azure Backup and recovery activities
- Assist in reviewing Azure alerts and reporting issues
- Participate in cloud-related projects as assigned
Security Governance
- Follow organizational security policies and procedures
- Assist with routine patching and vulnerability remediation activities
- Apply basic security best practices during daily operations
- Maintain accurate operational and audit documentation
- Demonstrate basic awareness of cloud governance and identity management concepts
Operations Support
- Provide Level 1 infrastructure support for incidents and service requests
- Support routine maintenance activities during planned maintenance windows
- Work with infrastructure, application, network and security teams when required
- Follow established IT operational procedures and change management processes
- Continuously develop technical knowledge through training and hands-on experience
Operating Systems Knowledge
- Basic knowledge of Microsoft Windows Server
- Basic knowledge of Linux (Red Hat, Oracle Linux, or Ubuntu)
Virtualization Knowledge
- Basic understanding of VMware vSphere or Microsoft Hyper-V
Cloud Knowledge
- Basic Knowledge of Microsoft Azure fundamentals
- Azure Virtual Machines
- Azure Storage
- Azure Backup
- Azure Monitor (basic awareness)
Identity & Access Management
- Active Directory
- Microsoft Entra ID (basic knowledge)
- Group Policy (basic understanding)
Storage & Backup
- Basic understanding of enterprise storage concepts
- Backup and recovery fundamentals
Security (Basic Knowledge)
- Patch Management
- Endpoint Protection
- Multi-Factor Authentication (MFA)
- Basic System Hardening
- Basic Cloud Governance and Security Awareness
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- 3-5 years of experience in IT infrastructure or technical support.
- Basic understanding of Windows Server, Linux, virtualization, or Microsoft Azure.
- Willingness to learn enterprise infrastructure and cloud technologies.
- Good troubleshooting, communication, and documentation skills.
- Knowledge of ITIL concepts is an advantage.
Skills
- Windows Server
- Azure Active Directory
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