XM Strategist

At Qualtrics we create softwarethe worlds best brands use to deliver exceptional frontlineexperiences build highperforming teams and design products peoplelove. But we are more than a platformwe are the creators andstewards of the Experience Management category serving over 18Kclients globally. Building a category takes grit determination anda disdain for conventionbut most of all it requires closeknithighfunctioning teams with an unwavering dedication to serving ourcustomers.

When you join one of our teamsyoull be part of a nimble group thats empowered to set aggressivegoals and move fast to achieve them. Strategic risks are encouragedand complex problems are solved together by passing the microphoneand iterating until the best solution comes to light. You wont haveto look to find growth opportunitiesready or not theyll find you.From retail to government to healthcare were on a mission to bringhumanity connection and empathy back to business. Join over 5000people across the globe who think thats work worthdoing.

XMStrategist International Markets (MiddleEast)

WhyWe Have This Role

• OurXM Strategists support our sales teams by bringing their years ofexperience and credentials to bear through defined clientengagements ranging from executive coaching best practice sharingand vision setting through indepth workshops and shorterengagements with the goal of inspiring customers to chooseQualtrics as their technology of choice for ExperienceManagement.
• This team dives deep on key dealsand strategic accounts to positively influence time to closeincrease average deal size and drive an improvement in overall winpercentage.
• The XM Strategist for ourInternational business will act as an expert advisor across ourcore XM domains (customer employee and market research) forEnterprise customers looking to potentially start their programswith Qualtrics and existing brands looking to expand and elevatetheir programs.
• While most of your efforts willbe focused in the presales environment this expert team is involvedin a number of additional crossfunctional initiatives includinginputting in product and product marketing direction contentgeneration contributing to analyst reports/relationships speakingat and attending events and influencing accountbased marketingactivity.

HowYoull FindSuccess

• Thrive as asubject matter expert focused on presales engagements that buildexpand and close pipeline in the most critical accounts for thebusiness with the most critical stakeholders and decisionmakers.
• Serve as a strategic partner to thesales team in key opportunities delivering outputs that helpcustomers build their vision for experience management and designtheir roadmaps towards the art of thepossible.
• Entrepreneurial Mindset: Takeinitiative to grasp the expected outcomes and context workingindependently to drive results.
• EffectiveCommunication: Influence effectively at all levels creating trustand collaboration within theteam.

HowYoull Grow

• The XMcategory cuts across several standalone areas of professionalexpertise. In this role you will gain exposure not only to areasthat align with your core areas of expertise (e.g. customerexperience) but will also be afforded the opportunity to shadow andeventually own motions aligned to other areas under the XM umbrella(e.g. employee experience and marketresearch).
• While this role is primarilydesignated to support a specific market / location it is notdedicated. As such there is opportunity to work across EMEA and thebroader International group growing your experience acrossgeographies and utilizing any industry or use case specificexpertise you may have in collaboration with other strategistsaround the world
• Our customers lean on us asexperts in this space we inspire them to think differently and helpthem inspire stakeholders across their organizations to maturetheir programs and become leading examples of XM. As the categoryand our product grows and evolves so do your skills with topicslike omnichannel and AI being central to theway

ThingsYoull Do

• Work directlywith sales teams pursuing key deals across quarters and years.These deals could range from large dollar deals with significantimpact on shortterm company performance to important industryleaders who prefer to take a crawlwalkrun approach to XM. Eitherway your expertise and guidance will be essential to effectivelymeeting our customers needs.
• Engage with selectexisting customers who have the potential to act as flagshipadvocates and are wanting to significantly expand their licensewithin or across XM categories.
• Act as asupport / guide to the service delivery teams (internal andecosystem) in key flagship accounts and as a trusted advisor to theCsuite / budget holders of our most valuedcustomers.
• Influence gotomarket strategy forXM:
  • Provide guidance to the PMM teamon product positioning and messaging competitive intelligence andkey trends influencing how we position andgrow.
  • Provide guidance to the teams responsiblefor unlocking barriers to growth in this market (e.g. accessibilitysecurity procurement frameworks) and work with these groups toproactively address critical issues
  • Provideguidance on thought leadership content to help build our brand inmarket. Be a visible strategic thought leader at our most strategiccustomerevents

WhatWere Looking For On YourCV

• Experience workingin or with enterprise teams owning CX (Customer Experience) EX(Employee Experience) or MR (Market Research) functions withinnamebrand organization
• Experience consulting onthe design and implementation of Experience Management (XM)Programs Employee or Customer
• A strongknowledge of survey/assessment design change management consultingand quantitative or qualitative data analysis
• Astrong understanding of industry trends and an ability toarticulate for the layperson
• College degree ina related field (e.g. Psychology Business Social Sciences Economicsetc.. Graduate degree preferred.
• Demonstratedability to persuasively communicate complex concepts at the highestlevel within organizations and an ability to build relationshipswith strategic decisionmakers

WhatYou Should Know About ThisTeam

• We pride ourselveson being a team that not only understands but also contributes tothe achievement of the companys primaryobjectives.
• Partnering with sales teams acrossdifferent locations we foster a culture where smooth communicationand collaboration reign supreme.
• Our teamvalues the ability to take initiative work independently andaccomplish key initiatives. Everyone is encouraged to think aheadanticipate potential issues and find ways to proactivelyconquer.

OurTeams Favorite Perks andBenefits

• QualtricsExperience Program A bonus each year for an experience of yourchoosing
• Worldwide and diverse community thatenjoys helping each other
• In our offices wetake pride in creating an open and collaborative workspace.
• At Qualtrics we are constantly workingto create an environment where everyone feels safe and comfortablecoming to work and can as a result of our culture make their bestpossible contribution to ourteam

TheQualtrics Hybrid Work Model: Our hybrid work modelis elegantly simple: we all gather in the office three days a week;Mondays and Thursdays plus one day selected by your organizationalleader. These purposeful inperson days in thoughtfully designedoffices help us do our best work and harness the power ofcollaboration and innovation. For the rest of the week work whereyou want owning the integration of work andlife.

Qualtrics is an equal opportunityemployer meaning that all qualified applicants will receiveconsideration for employment without regard to race color religionsex sexual orientation gender identity national origin disabilitystatus as a protected veteran or any other protectedcharacteristic.

Applicantsin the United States of America have rights under FederalEmployment Laws:Family &Medical LeaveActEqualOpportunityEmploymentEmployeePolygraph ProtectionAct

Qualtrics is committedto the inclusion of all qualified individuals. As part of thiscommitment Qualtrics will ensure that persons with disabilities areprovided with reasonable accommodations. If reasonableaccommodation is needed to participate in the job application orinterview process to perform essential job functions and/or toreceive other benefits and privileges of employment please let yourQualtrics contact/recruiterknow.

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RequiredExperience:

Intern