Packing Helper

2 weeks ago

Dubai, Dubai, United Arab Emirates AL AB MAS CONTRACTING L L C Full time

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

Key Responsibilities:

  • Clean assigned guest rooms according to standards established by the hotel. This includes making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
  • Verify that all items in the room are in proper condition and functioning, and report any issues to the Supervisor.
  • Clean corridors and floor public areas around assigned guest rooms, and maintain cleanliness of equipment and pantries.
  • Stay informed about hotel products and services to effectively answer guest questions.
  • Respond to all guest questions and requests in a friendly and caring manner, taking appropriate actions or referring matters to the relevant personnel when necessary.
  • Document relevant information on assignment sheets for record-keeping and future inquiries. At the end of the shift, report special attention guests, unusual situations, and incidents requiring follow-up to ensure consistency and guest satisfaction.
  • Verify the physical status of rooms and update the Order Taker about any discrepancies found.
  • Immediately report lost and found items to the Supervisor and Order Taker, and coordinate with the Order Taker regarding the return of these items.
  • Provide turn-down service for assigned guest rooms according to hotel standards, which includes turning down the bed, replenishing supplies, and cleaning the bathroom if necessary.
  • Clean assigned guest rooms for late check-outs and late service requests according to hotel standards.

Additional responsibilities and tasks may be assigned at any time based on the needs of the business and the hotel.

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