Commercial Operations Manager APMEA

4 weeks ago

united arab emirates united arab emirates Schneider Electric Full time

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work.

Our Vision Statement reflects our focus to partner closely with customers and stakeholders to deliver exceptional value through our expertise in Commercial Operations, ensuring shared success. Our approach is grounded in continuous transformation and innovation, leveraging the latest technology, data, and insights to drive effectiveness, customer experience and scalable growth.

This position is for a Commercial Operations Manager, APMEA based in Singapore, to deliver value directly to the Sustainability Business. Reporting to the VP Commercial Operations, you will be responsible for driving and supporting end-to-end commercial discipline, overseeing sales processes, analyzing sales data, identifying trends and opportunities, and deploying global to local commercial strategies to enhance sales execution. The Commercial Operations Manager will enable increasingly predictable and highly productive sales results by providing consistent, scalable, and on-demand enablement services that allow customer-facing professionals and their managers to add value in every customer interaction.

What will you do Business Partnering & Consulting
  • Act as a trusted business partner to the commercial teams to understand their business needs and be the interface & translator from global to local and vice versa.
  • Support and animate robust sales processes and methodologies, ensuring consistent adoption and adherence across the organization including bFO as the core CRM tool.
  • Deploy global standards in sales data, metrics, and key performance indicators to identify trends, patterns, and areas for improvement. Utilize insights to drive data-driven decision making.
  • Collaborate with cross-functional teams, including marketing, offer management, and operations, to drive alignment and optimize sales effectiveness in alignment with global guidelines.
  • Drive continuous improvement initiatives in partnership with the Commercial Transformation and Sales Excellence teams to maximise growth in the region.
  • Identify team best practices & feedback to the Commercial Transformation team to ensure continuous improvement of process in region to drive efficiencies.
  • Stay updated on industry trends, regulations, and best practices related to commercial operations, and proactively apply this knowledge to enhance the performance and deliverables.
SB Operations
  • Acting as the point person on behalf of Commercial Operations to manage any issues escalated to Sales and/or Finance teams through to resolution.
  • Ensure onboarding of New Deals, Upsells, Renewals, Amendments in alignment to SB expectations, coordinating by exception and escalating any issues when needed.
  • As required manage requests or issues related to credit check and billings, including calling clients and following up bad accounts when needed.
  • Implement effective processes and procedures where needed to support the effectiveness of SB working with APMEA region, reducing friction, accelerating pipeline velocity and managing risk.
  • Collaborate closely with the regional team to understand customer requirements and support expectations to align to global CommOps practices.
  • Ensure compliance with local regulatory process and business expectations.
What qualifications will make you successful for this role Minimum Requirements:
  • Bachelor's degree in business, sales, or a related field.
  • 5+ years of relevant experience in Commercial Operations / Sales Ops function.
  • Extensive experience in sales enablement, sales operations, or sales excellence, with a deep understanding of end-to-end sales processes.
  • Strong analytical skills, with the ability to analyze complex sales data, identify trends, and make data-driven recommendations.
  • Proficiency with MS Office Suite, particularly MS Excel.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Demonstrated ability to liaise effectively and work collaboratively with a wide range of stakeholders, including sales teams, and other internal departments.
  • Proven track record of successfully managing and delivering results in a fast-paced, agile environment.
  • Demonstrated results-driven mindset with a focus on achieving operational targets, meeting deadlines, and delivering high-quality outputs.
  • Ability to work autonomously in alignment with role expectations.
  • Ability to thrive in a dynamic and fast-paced environment, quickly adapting to changing priorities and business requirements.
Knowledge and Skills:
  • Strategic mindset with the ability to think critically, identify opportunities, and develop effective commercial strategies.
  • Highly organized, detail-oriented, and able to manage multiple priorities and projects simultaneously.
  • Familiarity with CRM systems, sales automation tools, and salesforce effectiveness technologies.
  • High attention to detail with a proactive approach to identifying and solving problems.
  • Strong written and verbal communication skills.
  • Ability to collaborate effectively with cross-functional teams, including marketing, product management, and Skill in building relationships, influencing stakeholders, and driving alignment towards common goals.
  • Strong business acumen with a keen understanding of the industry landscape, market dynamics, and customer needs. Ability to align sales enablement initiatives with overall business strategies initiatives with overall business strategies.
  • Stakeholder management, influencing, negotiation and conflict resolution skills.
  • Experience in the sales process end to end, including customer experience and business requirements.
  • Ability to listen and understand customer and business challenges; identify solutions by working alongside commercial teams and stakeholders.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Demonstrated ability to meet deadlines.

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

Become an IMPACT Maker with Schneider Electric - apply today

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