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Customer Service Representative

4 weeks ago

Dubai, Dubai, United Arab Emirates Aggreko Full time

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are recruiting for a Customer Service Representative who will act as the principal point of contact for our customers throughout the rental process after the order is placed. Advocating for the customer at key touchpoints, this role collaborates with Sales and Operations to ensure a great customer experience.

Why Join Aggreko?

  • Position will be based in Sharjah, UAE
  • Competitive compensation package
  • Industry-leading benefit plans including medical insurance
  • Continuous training and development with career growth opportunities
  • Safety-focused culture
What You'll Do:
  • Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes/delays at key touchpoints including order acknowledgement, delivery, installation, and provision of ongoing services throughout the hire, off hire, collection, and invoicing.
  • You will provide the conduit between understanding and articulating the customer requirements and the delivery of goods and services through the Aggreko Operational teams. You will use and need a good understanding of the various Aggreko technologies as well as a thorough understanding of the day-to-day operations of Aggreko both internally and at customer sites.
  • Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for excellent customer experience.
  • Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
  • Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
  • Take ownership for all reactive customer queries, breakdown or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers' satisfaction.
  • Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions, and additional services. Has responsibility and ownership for all relevant customer queries.
  • Maintains high levels of customer satisfaction and positively impacts the customer feedback.
  • Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards.
  • Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.
You'll Have The Following Skills And Experience:
  • Minimum of 2 years of relevant Customer Service experience in a business-to-business environment, preferably within a rental environment.
  • PC literacy in a Microsoft environment and ERP system.
  • Proven customer focus with a strong sense of urgency for creative solutions.
  • Acute attention to detail.
  • Excellent interpersonal skills with the ability to communicate across all levels of the organization, including well-developed written, oral, facilitation, and presentation skills.
  • Collaborative style with decisive, results-oriented approach.
  • Ability to direct and self-manage.
  • Willingness to learn all aspects of business.

Find out more and apply now.
Bring your energy. Grow your career.

Equity, diversity and inclusion at Aggreko:

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes, and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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