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IT Service Delivery Manager

1 month ago

Al Fujairah City, Fujairah, United Arab Emirates Hitachi Energy Full time
  • Lead a multi-national team oflower-level managers or a local/multi-country team of ITSpecialists, providing appropriate and efficient IT Solutions/ITServices to a defined geographic area/ Region, eventually managehosted IT resources and support global IT projects in respect ofHub/regional implementation
  • Together with theHubs, implement the global standard IT operating model, overseeService and Project Delivery, and ensure that the business voice isan integral part of the PG IT operatingmodel
  • Accountable for development andmanagement of an organizational entity for delivering IT services,solutions, and activities in the Hubregion
  • Accountable for end to end IT servicedelivery including onsite services and IT/OT Cybersecurityoperational management at the sites.
  • Aggregatedemands for new and improved IT Infrastructure services required bythe business and ensure overall business satisfaction with existingInfrastructure services
  • Collaborates with theBusiness Unit IT Management, IT stakeholder and 3rd Party ISSuppliers and across Hubs
  • Is accountable forthe igned Business Unit scope towards Hitachi Energy Business andfunctions. Ensuring that delivery of business processes/projectssupporting IS systems/projects is aligned to Business and functionsneeds, resulting in improved efficiency, effectiveness, qualityand/or operational functionality .
  • Prioritizestasks and responsibilities to manage regional and localrequirements and escalations seamlessly accordingly to the globaltargets and strategy. Ensures Vision and Mission alignment of theoperational tactic.
  • Leads and works withdistributed teams and processes and driving them towards highlevels of operational excellence.
  • Works withlocal knowledge of countries, regulations and able to bridge thegap or escalate when needed.
  • Responsible forcompliance of IT services to local law, Local license compliance& local IT controls compliance. Responsible for local ITbudget in the country
  • Ensures (with HR support)that the area of responsibility is properly organized, staffed, sedand directed.
  • Guides, motivates and developsdirect and indirect subordinates within HR policies, for thebenefit of both company and the employee
  • LivingHitachi Energy's core values of safety and integrity,which means taking responsibility for your own actions while caringfor your colleagues and thebusiness.
Key Skills
Management
EmploymentType : Full Time
Department /Functional Area: Top Management,SeniorManagement
Experience: 2 Years - 0Years years
Gender: Male
Vacancy: 1
Joining Date: Sun, 02 Mar 2025